Customer Service Advisor

Job Description: CRM & Offline Sales Executive

We are looking for a dynamic CRM & Offline Sales Executive to manage customer relationships and drive on-ground sales activities. The role involves handling leads, coordinating with clients, and supporting the sales team to improve conversions and customer satisfaction.

Key Responsibilities:

• Manage and update customer data, leads, and follow-ups in the CRM system
• Coordinate with the offline sales team to track inquiries, site visits, and closures
• Handle walk-in customers, understand requirements, and provide product/service information
• Ensure timely follow-up with prospects and existing clients to improve conversion rates
• Prepare sales reports, customer feedback, and daily/weekly performance updates
• Support the sales team with quotations, documentation, and order processing
• Maintain strong relationships with customers to encourage repeat business and referrals
• Manage and maintain all leads, inquiries, and follow-ups in the CRM system from walk-ins, calls, and site visits
• Handle customers visiting the experience center, explain pergola models, materials, finishes, and fabrication options
• Maintain customer relationships from inquiry to project handover and after-sales support
• Ensure timely follow-ups to convert inquiries into orders and closures

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• 2–3 years of experience in CRM handling or offline sales
• Basic knowledge of CRM software and MS Office
• Good communication, coordination, and customer-handling skills
• Result-oriented mindset with the ability to work in a team

Preferred Skills:

• Experience in retail, fabrication, construction, or interior/exterior products
• Ability to manage multiple leads and prioritize tasks effectively

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person