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PRASA Infocom & Power Solutions
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Customer Satisfaction & Issue Resolution

Customer Satisfaction & Issue Resolution

PRASA Infocom & Power Solutions

8 - 15 years

7 - 11 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

customer acquisition managed services customer satisfaction market intelligence issue resolution account management techno-commercial facility management monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Revenue Sales Achievement

Achieve monthly, quarterly, and annual sales targets for Datacentre Services (AMC, Managed Services, Cloud, Co-location, Facility Management).
Deliver minimum 30
% YoY growth
in service revenue.
Maintain healthy
pipeline coverage (3 target)
and ensure timely deal closures.

2. Customer Acquisition Lead Generation

Identify and acquire new customers in targeted industry segments.
Generate qualified leads through market mapping, references, and existing accounts.
Conduct customer presentations, demos, and solution discussions.

3. Account Management Renewals

Maintain and grow revenue from existing accounts.
Ensure
100% renewals
of service contracts before expiry.
Cross-sell and upsell value-added services (monitoring, backup, DR, security, etc.).
Build and maintain strong client relationships with key decision-makers.

4. Proposal, Pricing Documentation

Prepare techno-commercial proposals, BOQs, and service scopes.
Ensure pricing is aligned with approved margins and company guidelines.
Manage documentation for tenders, RFPs, RFQs, and vendor registrations.

5. Coordination With Internal Teams

Work closely with presales, operations, and finance for solutioning and order execution.
Ensure smooth handover of signed contracts to the delivery and support teams.
Track project/service delivery until commencement to ensure customer satisfaction.

6. Market Intelligence Competitor Analysis

Track market trends, competitor pricing, and service offerings.
Provide inputs to management for new service development or price updates.

7. Customer Satisfaction Issue Resolution

Ensure timely resolution of customer escalations by coordinating with service teams.
Maintain a
minimum CSAT score of X
or equivalent customer feedback metric.

8. Reporting MIS

Submit weekly sales reports, pipeline updates, and forecast accuracy.
Maintain data accuracy in CRM or internal sales tracking tools.

9. Compliance Process Adherence

Follow company processes for proposals, approvals, documentation, and collections.
Ensure service agreements, SLAs, NDAs, and PO terms are reviewed and adhered to.

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