Customer Relationship Officer (US Voice Process)

About Ecorgy Solutions

Ecorgy Solutions is a rapidly growing healthcare BPO organization based in Trivandrum, India, supporting clients in California, USA. Our mission is to enhance the quality and efficiency of home health services by delivering high-impact administrative and clinical support. We serve as a critical link between healthcare providers and operations, ensuring compliance, accuracy, and patient satisfaction.

Role Overview:

Customer Relationship Officer

Key Responsibilities:

• Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services.
• Communicate with professionalism, empathy, and clarity to address patient queries and concerns.
• Provide accurate information regarding appointments, medical services, and follow-up procedures.
• Build strong relationships with patients by actively listening and offering effective solutions.
• Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns.
• Log all interactions and updates accurately in the healthcare system.
• Consistently meet or exceed service quality standards and performance benchmarks.

Qualifications:

• Any graduate degree.
• 1 to 10 years of experience in an international voice process, preferably in healthcare process.
• Excellent English communication skills.
• Good computer skills (MS Excel, Word, Typing Speed)
• Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location).
• Immediate joiners preferred.
• Candidates residing in or near Trivandrum will be given priority.

Why Join Ecorgy Solutions?

At Ecorgy Solutions, we believe that our people are our greatest strength. As a valued team member, you will have access to:

• Provident Fund (EPF), ESI or Group Mediclaim coverage after six months and Gratuity.
• Performance based rewards and recognition
• Structured training and professional development programs
• Internal mentorship and leadership grooming initiatives
• Participation in company-sponsored wellness, cultural, and sporting activities
• Opportunities for career growth and long-term advancement

For more information, please visit our website: www.ecorgysolutions.com