Customer Relationship Officer (US Voice Process)

Job Description

About Us: At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Relationship Officers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: We are seeking a highly motivated and empathetic Customer Relationship Officer to join our team. In this role, you will serve as the first point of contact for our U.S.-based patients, providing exceptional service and support. Your primary responsibility will be to ensure a positive experience by handling inquiries, resolving concerns, and maintaining ongoing communication with patients. Roles/Responsibilities include but not limited to: Serve as the dedicated point of contact for patients in the US regarding their healthcare needs and queries. Handle inbound and outbound calls, emails with professionalism and empathy. Provide accurate information regarding medical services, appointments etc. Build trust and rapport with patients, demonstrating strong listening and problem-solving skills. Work closely with internal teams to ensure timely follow-up and resolution of patient concerns. Maintain detailed records of patient interactions. Meet or exceed quality assurance and service standard. Qualifications: Degree is mandatory. 1 to 10 years of international voice process experience. Freshers can also be considered. Excellent English communication skills. American accent is an advantage. Excellent multi-tasking, organizational skills, and time management skills. Proficiency in MS Office. Willing to work in Night shifts (9:30PM to 6:30AM / 12:30AM to 9:30AM) from Trivandrum office location Immediate joiners preferred Candidates from Trivandrum or near by locations preferred. Job location: Elippode, Trivandrum Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. To apply, send your resume to careers@ecorgysolutions.com Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Night shift US shift Application Question(s): Are you willing to work in Night Shifts (9:30 PM to 6:30AM / 12:30 AM to 9:30AM) from our office location in Trivandrum? How soon can you join if selected? Experience: International voice process: 1 year (Required) Location: Thiruvananthapuram, Kerala (Preferred) Application Deadline: 02/06/2025