Customer Relationship Officer (US Voice Process)

About Us: At Ecorgy Solutions, we are dedicated to revolutionizing patient care in the US Healthcare industry. We are currently looking for enthusiastic Customer Relationship Officers to contribute to our mission by providing exceptional patient care and enhancing the quality of our services. Role Overview: As a Customer Relationship Officer at Ecorgy Solutions, you will play a crucial role in our team. Your main responsibility will be to engage with U.S.-based patients, addressing their inquiries and ensuring a positive experience through effective communication and support. Roles/Responsibilities: - Act as the primary point of contact for patients in the US, addressing their healthcare needs and questions. - Handle both incoming and outgoing calls and emails with professionalism and empathy. - Provide accurate information regarding medical services, appointments, and other related queries. - Establish trust and rapport with patients by showcasing excellent listening and problems-solving abilities. - Collaborate with internal teams to resolve patient concerns promptly. - Maintain detailed records of patient interactions to ensure continuity of care. - Strive to meet or exceed quality assurance and service standards. Qualifications: - Bachelor's degree is a prerequisite. - Previous experience of 1 to 10 years in international voice processes is preferred; freshers may also be considered. - Excellent English communication skills are essential, and an American accent is advantageous. - Strong multitasking, organizational, and time management skills are required. - Proficiency in MS Office is expected. - Willingness to work night shifts (9:30 PM to 6:30 AM / 12:30 AM to 9:30 AM) from our Trivandrum office. - Immediate joiners are favored. - Candidates residing in or near Trivandrum are preferred. Job Location: Elippode, Trivandrum Benefits of Joining: Joining Ecorgy Solutions presents an exceptional opportunity to gain exposure to the US Healthcare BPO sector, offering international experience and a supportive environment that prioritizes your professional growth. Benefits include EPF, Group Mediclaim policy after 6 months, Gratuity, Rewards & Growth based on Performance, as well as access to professional development, training, and mentorship programs. To apply, kindly forward your resume to careers@ecorgysolutions.com Job Type: Full-time Benefits: - Health insurance - Provident Fund Schedule: - Night shift - US shift Application Question(s): - Are you willing to work in Night Shifts (9:30 PM to 6:30 AM / 12:30 AM to 9:30 AM) from our office location in Trivandrum - How soon can you join if selected Education: - Bachelor's (Required) Experience: - International voice process: 1 year (Required) Location: - Thiruvananthapuram, Kerala (Preferred) Application Deadline: 02/06/2025,