9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 1–5 years of experience in international telecalling, handling global clients, preferably American clients. Qualification: Any Bachelor's Degree (Mandatory) Job Description : Overview: Ecorgy Solutions, a US-based healthcare BPO, seeks Client Relationship Officers (US Voice) to manage communication with patients, physicians, and vendors, ensuring efficient and professional service. Responsibilities: Answer incoming calls and assist with patient care needs. Schedule patient appointments in the practice management system. Provide information to physicians, patients, and family members. Maintain professionalism and friendliness in all interactions. Address inquiries and resolve issues efficiently. Ensure accuracy and timeliness in all tasks. Requirements: Strong command of English and excellent communication skills. 1–5 years of experience in international telecalling, handling global clients, preferably American clients. Experience in healthcare or patient care coordination is a plus. Candidates with an American accent preferred. Excellent multitasking and time management skills. Willingness to work night shifts (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Immediate joiners preferred, with local candidates from Trivandrum preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. How to Apply: For more details on compensation, call 9061161927. To apply, send your resume to careers@neogencare.net.

9:30 PM to 6:30 AM Job location: Elipode, Trivandrum Experience : 1-5 years, preferably in the BPO or similar Industry Qualification: Bachelor's degree is mandatory. MBA is preferred. Job Description : Role Overview: Join our growing team at Ecorgy Solutions as a Process Associate and be a key player in supporting international home healthcare services. In this role, you will leverage your communication skills to handle inquiries, provide excellent customer service, and ensure seamless patient care operations. You’ll collaborate with healthcare professionals and clients from around the world, contributing to our mission of delivering top-notch service in the healthcare BPO sector. Key Responsibilities: Client Communication Excellence: Respond promptly and professionally to client and patient inquiries through phone, email, and chat. Resolve issues and provide accurate information with clarity. Patient Care Coordination: Work alongside healthcare providers to assign and manage patient care according to set protocols, ensuring service standards are consistently met. Data Entry & Process Management: Efficiently manage patient information and case details in company systems. Ensure timely and accurate data entry while adhering to confidentiality standards. Problem Resolution: Actively listen to customer concerns and provide effective solutions, ensuring client satisfaction and prompt service. Escalate complex issues to relevant departments when necessary. Operational Efficiency: Contribute to process improvement initiatives to enhance service delivery, identify inefficiencies, and implement corrective actions. Compliance and Quality Assurance: Follow strict quality protocols, ensuring high standards are maintained in line with client expectations and industry regulations. Requirements: Educational Qualification: Bachelor’s degree is mandatory. MBA is preferred. Experience: 1-5 years of experience, preferably in the BPO industry, customer service, or similar roles. Communication Skills: Strong English communication skills, both written and verbal, are essential. Prior experience in voice or non-voice processes (international/domestic) is preferred. Adaptability: Willingness to work night shifts and adapt to changing client needs. Customer-Oriented Mindset: A strong focus on delivering excellent customer service with empathy and professionalism. Team Player: Ability to work effectively within a team and collaborate with healthcare professionals and peers. Shift: Willing to work night shift (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Why Join Ecorgy Solutions? Comprehensive Benefits: Enjoy benefits like EPF, ESI or Group Mediclaim policy, and gratuity after 6 months of joining. Career Growth: We offer ample opportunities for growth through rewards, performance-based promotions, and mentorship programs. Professional Development: Participate in training programs that will enhance your skills and broaden your knowledge of the healthcare BPO sector. Supportive Environment: Work in a team that fosters collaboration, support, and a commitment to high-quality service delivery. Interested? Send your resume to: careers@neogencare.net Call/WhatsApp: 9061161927

9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 2-4 years of experience in medical scribing, preferably in a healthcare setting. Qualification: A Bachelor’s Degree in any discipline (mandatory). Job Description : About Us At Ecorgy Solutions, we are redefining the landscape of patient care by supporting premier healthcare providers across the United States. As part of our mission to deliver excellence, we are seeking passionate and detail-driven Medical Scribers who are ready to elevate service delivery standards in the US healthcare domain. Why Join Us? Joining Ecorgy Solutions means being part of a vibrant, fast-paced healthcare ecosystem where innovation, accountability, and professional growth are valued. You will work closely with US-based physicians, gaining first-hand experience in real-time clinical documentation and healthcare workflows. Key Responsibilities Collaborate directly with Doctors to document patient encounters accurately and efficiently. Maintain high levels of accuracy and consistency in medical transcription. Ensure clinical documentation meets the standards and guidelines required for compliance. Assist in updating electronic medical records (EMR) in real time. Demonstrate a proactive approach to learning and adapting to different medical specialties. Who We’re Looking For 2-4 years of experience in medical scribing, preferably in a healthcare setting. Previous experience working alongside doctors or clinical professionals. A Bachelor’s Degree in any discipline (mandatory). Excellent English communication skills (written and verbal). High standards of accountability, attention to detail, and accuracy. A strong understanding of medical terminology and EMR systems. Willingness to work night shifts from our office in Trivandrum. Employee Benefits EPF, ESI or Group Mediclaim policy (after 6 months of joining) Gratuity benefits Ongoing learning & development opportunities Recognition and performance-based incentives Ready to Apply? If you meet the above criteria and are eager to contribute to a growing healthcare BPO with global impact, we’d love to hear from you. Call/Whatsapp: +91 9061161927 Send your resume to: careers@neogencare.net

CPC Certified Medical Coders (Trivandrum) - Ecorgy Solutions CPC Certified Medical Coders (Trivandrum) CPC Certified Medical Coders (Trivandrum) 9:30 PM to 630 AM Job location: Elippode, Trivandrum Experience : 0 5 years of experience. Qualification: Any bachelors degree. Certified Professional Coder (CPC) certification is mandatory. Job Description : As the Medical Coder , you will play a crucial role in ensuring the accuracy and integrity of our home healthcare data. Your primary responsibility will be to review medical records and assign appropriate codes for diagnoses and procedures. You will work closely with healthcare providers to guarantee compliance with all coding guidelines and regulations. Key Responsibilities: Review and accurately code medical records using ICD-10 and CPT coding guidelines. Collaborate with healthcare providers to resolve coding discrepancies and ensure accurate documentation. Stay updated with the latest coding and compliance regulations and guidelines. Assist in data analysis and reporting as required. Willing to work in night shift from our office at Elippode, Trivandrum Qualifications: Education: Any bachelor s degree. Certified Professional Coder (CPC) certification is mandatory. Experience : 0 5 years of experience. Technical Proficiency: Proficiency in ICD-10 and CPT coding systems. Communication: Excellent English communication skills (written and verbal). Regulatory Compliance: Thorough understanding of HIPAA rules and healthcare regulations. Knowledge and Accuracy: Strong grasp of medical terminology and high accuracy in coding practices. Communication Skills: Good English communication skills and ability to work well in a team environment. Work Location: Must be willing to work in night shift from our office in Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for

9:00 AM to 6:00 PM Job location: Elippode, Trivandrum Experience : 0 to 3 years in healthcare domain. Qualification: B.Pharm or Pharm.D graduate. Job Description : Requirements Education: B.Pharm or Pharm.D graduate. Experience : 0 to 3 years in healthcare domain. Clinical Knowledge : In-depth understanding of medications, dosages, and medical terminologies. Skills: Good English communication skills. Good knowledge of using MS Office. Shift Requirements: Must be willing to work in day/night shift both (On rotation basis, as per the need). Joining Preference: Immediate joiners preferred. Location Preference: Candidates from Trivandrum or nearby districts preferred. Workplace Requirement: Must be willing to work from our office in Elippode, Trivandrum. Submit your resume to careers@ecorgysolutions.com Call/Whatsapp : 9061 161 927

9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 1–5 years of experience in international telecalling, handling global clients, preferably American clients. Qualification: Any Bachelor's Degree (Mandatory) Job Description : Overview: Ecorgy Solutions, a US-based healthcare BPO, seeks Client Relationship Officers (US Voice) to manage communication with patients, physicians, and vendors, ensuring efficient and professional service. Responsibilities: Answer incoming calls and assist with patient care needs. Schedule patient appointments in the practice management system. Provide information to physicians, patients, and family members. Maintain professionalism and friendliness in all interactions. Address inquiries and resolve issues efficiently. Ensure accuracy and timeliness in all tasks. Requirements: Strong command of English and excellent communication skills. 1–5 years of experience in international telecalling, handling global clients, preferably American clients. Experience in healthcare or patient care coordination is a plus. Candidates with an American accent preferred. Excellent multitasking and time management skills. Willingness to work night shifts (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Immediate joiners preferred, with local candidates from Trivandrum preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. How to Apply: For more details on compensation, call 9061161927. To apply, send your resume to careers@ecorgysolutions.com

9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 4–8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Qualification: Any Bachelor's degree Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you’ll be the cornerstone of our patient care team. You’ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor’s degree 4–8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com

9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 1-5 years, preferably in the BPO or similar Industry Qualification: Bachelor's degree is mandatory. MBA is preferred. Job Description : Role Overview: Join our growing team at Ecorgy Solutions as a Process Associate and be a key player in supporting international home healthcare services. In this role, you will leverage your communication skills to handle inquiries, provide excellent customer service, and ensure seamless patient care operations. You’ll collaborate with healthcare professionals and clients from around the world, contributing to our mission of delivering top-notch service in the healthcare BPO sector. Key Responsibilities: Client Communication Excellence: Respond promptly and professionally to client and patient inquiries through phone, email, and chat. Resolve issues and provide accurate information with clarity. Patient Care Coordination: Work alongside healthcare providers to assign and manage patient care according to set protocols, ensuring service standards are consistently met. Data Entry & Process Management: Efficiently manage patient information and case details in company systems. Ensure timely and accurate data entry while adhering to confidentiality standards. Problem Resolution: Actively listen to customer concerns and provide effective solutions, ensuring client satisfaction and prompt service. Escalate complex issues to relevant departments when necessary. Operational Efficiency: Contribute to process improvement initiatives to enhance service delivery, identify inefficiencies, and implement corrective actions. Compliance and Quality Assurance: Follow strict quality protocols, ensuring high standards are maintained in line with client expectations and industry regulations. Requirements: Educational Qualification: Bachelor’s degree is mandatory. MBA is preferred. Experience: 1-5 years of experience, preferably in the BPO industry, customer service, or similar roles. Communication Skills: Strong English communication skills, both written and verbal, are essential. Prior experience in voice or non-voice processes (international/domestic) is preferred. Adaptability: Willingness to work night shifts and adapt to changing client needs. Customer-Oriented Mindset: A strong focus on delivering excellent customer service with empathy and professionalism. Team Player: Ability to work effectively within a team and collaborate with healthcare professionals and peers. Shift: Willing to work night shift (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Why Join Ecorgy Solutions? Comprehensive Benefits: Enjoy benefits like EPF, ESI or Group Mediclaim policy, and gratuity after 6 months of joining. Career Growth: We offer ample opportunities for growth through rewards, performance-based promotions, and mentorship programs. Professional Development: Participate in training programs that will enhance your skills and broaden your knowledge of the healthcare BPO sector. Supportive Environment: Work in a team that fosters collaboration, support, and a commitment to high-quality service delivery. Interested? Send your resume to: careers@ecorgysolutions.com Call/WhatsApp: 9061161927

Job Description : Overview: Ecorgy Solutions, a US-based healthcare BPO, seeks Client Relationship Officers (US Voice) to manage communication with patients, physicians, and vendors, ensuring efficient and professional service. Responsibilities: Answer incoming calls and assist with patient care needs. Schedule patient appointments in the practice management system. Provide information to physicians, patients, and family members. Maintain professionalism and friendliness in all interactions. Address inquiries and resolve issues efficiently. Ensure accuracy and timeliness in all tasks. Requirements: Strong command of English and excellent communication skills. 1 5 years of experience in international telecalling, handling global clients, preferably American clients. Experience in healthcare or patient care coordination is a plus. Candidates with an American accent preferred. Excellent multitasking and time management skills. Willingness to work night shifts (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Immediate joiners preferred, with local candidates from Trivandrum preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. How to Apply: For more details on compensation, call 9061161927. To apply, send your resume to careers@ecorgysolutions.com Apply Now Upload your CV Submit June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 4, 2025 Apply now >>

Job Description : Role Overview: Join our growing team at Ecorgy Solutions as a Process Associate and be a key player in supporting international home healthcare services. In this role, you will leverage your communication skills to handle inquiries, provide excellent customer service, and ensure seamless patient care operations. You ll collaborate with healthcare professionals and clients from around the world, contributing to our mission of delivering top-notch service in the healthcare BPO sector. Key Responsibilities: Client Communication Excellence: Respond promptly and professionally to client and patient inquiries through phone, email, and chat. Resolve issues and provide accurate information with clarity. Patient Care Coordination: Work alongside healthcare providers to assign and manage patient care according to set protocols, ensuring service standards are consistently met. Data Entry & Process Management: Efficiently manage patient information and case details in company systems. Ensure timely and accurate data entry while adhering to confidentiality standards. Problem Resolution: Actively listen to customer concerns and provide effective solutions, ensuring client satisfaction and prompt service. Escalate complex issues to relevant departments when necessary. Operational Efficiency: Contribute to process improvement initiatives to enhance service delivery, identify inefficiencies, and implement corrective actions. Compliance and Quality Assurance: Follow strict quality protocols, ensuring high standards are maintained in line with client expectations and industry regulations. Requirements: Educational Qualification: Bachelor s degree is mandatory. MBA is preferred. Experience: 1-5 years of experience, preferably in the BPO industry, customer service, or similar roles. Communication Skills: Strong English communication skills, both written and verbal, are essential. Prior experience in voice or non-voice processes (international/domestic) is preferred. Adaptability: Willingness to work night shifts and adapt to changing client needs. Customer-Oriented Mindset: A strong focus on delivering excellent customer service with empathy and professionalism. Team Player: Ability to work effectively within a team and collaborate with healthcare professionals and peers. Shift: Willing to work night shift (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Why Join Ecorgy Solutions? Comprehensive Benefits: Enjoy benefits like EPF, ESI or Group Mediclaim policy, and gratuity after 6 months of joining. Career Growth: We offer ample opportunities for growth through rewards, performance-based promotions, and mentorship programs. Professional Development: Participate in training programs that will enhance your skills and broaden your knowledge of the healthcare BPO sector. Supportive Environment: Work in a team that fosters collaboration, support, and a commitment to high-quality service delivery. Interested? Send your resume to: Call/WhatsApp: 9061161927 Apply Now Upload your CV Submit June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 4, 2025 Apply now >>

Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor s degree 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com Apply Now Upload your CV Submit June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 4, 2025 Apply now >>

Job Description : Requirements Education: B.Pharm or Pharm.D graduate. Experience : 0 to 3 years in healthcare domain. Clinical Knowledge : In-depth understanding of medications, dosages, and medical terminologies. Skills: Good English communication skills. Good knowledge of using MS Office. Shift Requirements: Must be willing to work in day/night shift both (On rotation basis, as per the need). Joining Preference: Immediate joiners preferred. Location Preference: Candidates from Trivandrum or nearby districts preferred. Workplace Requirement: Must be willing to work from our office in Elippode, Trivandrum. Submit your resume to careers@ecorgysolutions.com Call/Whatsapp : 9061 161 927 Apply Now Upload your CV Submit June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 6, 2025 Apply now >>

Job Description : About us : At Ecorgy Solutions, we re transforming the way patient care is provided in the US Home Healthcare industry. To support our US home healthcare operations, we are on a talent hunt for passionate Dynamic Clinical Quality Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview : As our Clinical Quality Manager, you will play a pivotal role in enhancing clinical processes and maintaining regulatory compliance. You will spearhead quality improvement initiatives and ensure adherence to established clinical standards. The role demands a meticulous approach and a commitment to clinical excellence. Qualifications : BDS, BAMS, BHMS, Pharm D, BSMS, BNYS, BUMS 1 5 years of clinical experience Profound knowledge of medical terminology and clinical processes. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent English communication, written and verbal. Strong attention to detail and analytical skills for complex data handling. Willing to work night shifts (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Responsibilities: Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards. Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance. Team Collaboration: Collaborate with clinical teams, guiding them on best practices and fostering a culture of clinical excellence. Data Analysis: Collect, analyze, and interpret clinical quality data and metrics for performance evaluation and decision-making. Client Audit Preparedness: Prepare and engage in client audits, including regular mock audits, ensuring preparedness and compliance. Reporting and Recommendations: Create comprehensive reports and presentations on quality findings, suggesting enhancement strategies. Quality Initiative Support: Assist in developing and implementing initiatives focused on enhancing quality standards. Regulatory Adherence: Stay updated on industry regulations, clinical guidelines, and best practices to ensure compliance and innovation. Effective Communication: Communicate quality-related issues and recommendations to stakeholders efficiently. Training Participation: Engage in quality-focused training and educational programs for continuous professional development. Benefits of Joining : Joining Ecorgy Solutions offers exposure to a dynamic healthcare environment, providing opportunities for professional growth and development in the field. We value your commitment to excellence and offer a supportive work culture. Benefits Include: EPF, ESI or Group Mediclaim policy after 6 months of joining and Gratuity; Rewards & growth based upon performance; professional development opportunities; training and mentorship programs. For more information on compensation and benefits, contact us at 9061161927. To apply, kindly send your resume to careers@ecorgysolutions.com Visit our office : ECORGY SOLUTIONS PVT LTD TC 41/2415, Elippode, Valiyavila, Thiruvananthapuram, 695006 Apply Now Upload your CV Submit June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 6, 2025 Apply now >> June 4, 2025 Apply now >>

About Us: Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist home health providers in delivering timely, high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction. Role Overview: As a Customer Relationship Officer (CRO) at Ecorgy Solutions , you will play a key role in ensuring a seamless and compassionate experience for patients receiving home health care services. Roles/Responsibilities include but not limited to: Serve as the dedicated point of contact for patients regarding their healthcare needs and queries. Handle inbound and outbound calls, emails with professionalism and empathy. Provide accurate information regarding medical services, appointments etc. Build trust and rapport with patients, demonstrating strong listening and problem-solving skills. Work closely with internal teams to ensure timely follow-up and resolution of patient concerns. Maintain records of patient interactions Strive to meet or exceed quality assurance and service standard. Qualifications: Any degree. 1 to 10 years of international voice process experience is preferred. Freshers can also be considered. Excellent English communication skills Good Computer skills Willing to work in Night shifts (9:30PM to 6:30AM/12:30AM to 9:30AM) from Trivandrum office location Immediate joiners and candidates from Trivandrum or near by locations preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. Interested candidates may send their resume to careers@ecorgysolutions.com Show more Show less

About Us: Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist home health providers in delivering timely, high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction. Role Overview: As a Customer Service Manager you play a pivotal role in ensuring the smooth coordination and delivery of home health services by managing clinician schedules and maintaining service excellence. This role is central to aligning clinical operations with client expectations, prioritizing patient needs, and fostering operational efficiency across scheduling functions. Roles/Responsibilities include but not limited to: Coordinate and manage the clinician schedules, ensuring all agreed-upon cases are correctly placed on their schedules. Prioritize high-priority cases, ensuring they are staffed appropriately, and confirm with clinicians regarding visit schedules. Handle any scheduling or service-related escalations, working to resolve issues promptly and effectively. Implement strategies to enhance client satisfaction and improve service delivery. Strive to maintain operational efficiency. Demonstrate a proven track record of task accountability, ensuring that all aspects are handled in a timely and professional manner. Qualifications: Any degree. 4 to 8 years of international client handling experience, preferably in a BPO Industry. Excellent English communication skills Good Computer skills Willing to work in Night shifts (9:30PM to 6:30AM & 12:30AM to 9:30AM) from Trivandrum office location Immediate joiners and candidates from Trivandrum or nearby location preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. Interested candidates may send their resume to careers@ecorgysolutions.com Show more Show less

About Us: Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist home health providers in delivering timely, high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction. Role Overview: As a Process Associate you will play a vital behind-the-scene role in supporting home health services by coordinating patient care activities, managing clinician schedules, handling clinical communications ensuring accurate documentation in healthcare systems. Roles/Responsibilities include but not limited to: Facilitate end-to-end coordination of patient care activities including scheduling, follow-ups, interdisciplinary referrals etc Act as a liaison between clinicians and care teams, ensuring timely communication, visit confirmations, and updates on patient care requirements. Monitor and manage clinical communication ensuring all incoming and outgoing correspondence is actioned promptly. Perform additional administrative or coordination tasks as delegated by the leadership team to support operational goals. Qualifications: Any degree. MBA is an advantage 2 to 3 years of backend operations experience. (Preferably BPO Industry) Excellent English communication skills Good Computer skills Willing to work in Night shifts (9:30PM to 6:30AM / 12:30AM to 9:30 AM) from Trivandrum office location Immediate joiners and candidates from near by locations preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. Interested candidates may send their resume to careers@ecorgysolutions.com Show more Show less

Experience : 1-5 years of experience in international BPO, sales, or similar roles Role Overview: As our Client Service Executive , you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: MBA degree is mandatory 1-5 years of experience in international BPO, sales, or similar roles Strong Communication: Excellent English communication and articulation skills are essential. Industry Experience: Prior experience in Healthcare, International Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927

Role Overview : As our Clinical Quality Manager, you will play a pivotal role in enhancing clinical processes and maintaining regulatory compliance. You will spearhead quality improvement initiatives and ensure adherence to established clinical standards. The role demands a meticulous approach and a commitment to clinical excellence. Qualifications : BDS, BAMS, BHMS, Pharm D, BSMS, BNYS, BUMS 1-5 years of clinical experience Profound knowledge of medical terminology and clinical processes. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent English communication, written and verbal. Strong attention to detail and analytical skills for complex data handling. Willing to work night shifts (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Responsibilities: Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards. Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance. Team Collaboration: Collaborate with clinical teams, guiding them on best practices and fostering a culture of clinical excellence. Data Analysis: Collect, analyze, and interpret clinical quality data and metrics for performance evaluation and decision-making. Client Audit Preparedness: Prepare and engage in client audits, including regular mock audits, ensuring preparedness and compliance. Reporting and Recommendations: Create comprehensive reports and presentations on quality findings, suggesting enhancement strategies. Quality Initiative Support: Assist in developing and implementing initiatives focused on enhancing quality standards. Regulatory Adherence: Stay updated on industry regulations, clinical guidelines, and best practices to ensure compliance and innovation. Effective Communication: Communicate quality-related issues and recommendations to stakeholders efficiently. Training Participation: Engage in quality-focused training and educational programs for continuous professional development. Benefits of Joining : Joining Ecorgy Solutions offers exposure to a dynamic healthcare environment, providing opportunities for professional growth and development in the field. We value your commitment to excellence and offer a supportive work culture. Benefits Include: EPF, ESI or Group Mediclaim policy after 6 months of joining and Gratuity; Rewards & growth based upon performance; professional development opportunities; training and mentorship programs. For more information on compensation and benefits, contact us at 9061161927. To apply, kindly send your resume to careers@ecorgysolutions.com Visit our office : ECORGY SOLUTIONS PVT LTD TC 41/2415, Elippode, Valiyavila, Thiruvananthapuram, 695006

Customer Service Managers - US Voice (Trivandrum) - Ecorgy Solutions Customer Service Managers US Voice (Trivandrum) Customer Service Managers US Voice (Trivandrum) 9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Qualification: Any Bachelors degree Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor s degree 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com

About Us: Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist our clients by providing high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction. Roles & Responsibilities Include but not limited to: Manage and oversee the day-to-day operations of the teams. Manage SLAs, daily task allocations to the team, ensure team productivity, manage team performance and TATs for operational excellence. Ensure deliverables are completed on time with high quality. Act as a key liaison between the onsite and offshore teams to ensure alignment and seamless communication. Customer Support & Issue Resolution Drive process improvements and implement best practices to optimize service workflows. Collaborate with cross-functional teams to ensure compliance with operational protocols and healthcare regulations. Demonstrate ownership and accountability Conduct regular meetings with Team & resolve concerns, if any. Qualifications: Any bachelor's degree or a Doctorate in BAMS / BHMS / BDS / Pharmcy or similar. 6 to 10 years of overall experience; managing a team of 25+ members in a BPO / healthcare or similar environment. Must have excellent English communication. Immediate joiners and candidates from in and around work location preferred. Must be willing to work in nights shifts (9:30PM to 6:30AM) from our office location in Elippode, Trivandrum Benefits of Joining At Ecorgy Solutions, we invest in people who drive our success. As a valued team member, you will benefit from: Provident Fund (EPF) and ESI or Group Mediclaim policy after 6 months Gratuity and performance-based incentives Access to professional development and skill enhancement programs Internal mentorship and leadership grooming initiatives Participation in company-sponsored wellness, cultural, and sporting events. Opportunities for long-term career advancement