Customer Service Manager (US Process)

Job Description

About Us: Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist home health providers in delivering timely, high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction. Role Overview: As a Customer Service Manager you play a pivotal role in ensuring the smooth coordination and delivery of home health services by managing clinician schedules and maintaining service excellence. This role is central to aligning clinical operations with client expectations, prioritizing patient needs, and fostering operational efficiency across scheduling functions. Roles/Responsibilities include but not limited to: Coordinate and manage the clinician schedules, ensuring all agreed-upon cases are correctly placed on their schedules. Prioritize high-priority cases, ensuring they are staffed appropriately, and confirm with clinicians regarding visit schedules. Handle any scheduling or service-related escalations, working to resolve issues promptly and effectively. Implement strategies to enhance client satisfaction and improve service delivery. Strive to maintain operational efficiency. Demonstrate a proven track record of task accountability, ensuring that all aspects are handled in a timely and professional manner. Qualifications: Any degree. 4 to 8 years of international client handling experience, preferably in a BPO Industry. Excellent English communication skills Good Computer skills Willing to work in Night shifts (9:30PM to 6:30AM & 12:30AM to 9:30AM) from Trivandrum office location Immediate joiners and candidates from Trivandrum or nearby location preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. Interested candidates may send their resume to careers@ecorgysolutions.com Show more Show less