Customer Service Manager (US Process)

You will play a pivotal role as a Customer Service Manager at Ecorgy Solutions, a healthcare back-office BPO organization supporting clients in California, USA. Your main responsibility will be to ensure the smooth coordination and delivery of home health services by managing clinician schedules and maintaining service excellence. By aligning clinical operations with client expectations, prioritizing patient needs, and fostering operational efficiency across scheduling functions, you will significantly contribute to the enhancement of home health services. Your roles and responsibilities will include: - Coordinate and manage clinician schedules, ensuring all agreed-upon cases are correctly placed on their schedules. - Prioritize high-priority cases, ensuring appropriate staffing and confirming visit schedules with clinicians. - Handle any scheduling or service-related escalations, aiming to resolve issues promptly and effectively. - Implement strategies to enhance client satisfaction and improve service delivery. - Maintain operational efficiency by demonstrating a proven track record of task accountability in handling all aspects in a timely and professional manner. Qualifications required for this role are: - Any degree. - 4 to 8 years of international client handling experience, preferably in the BPO Industry. - Excellent English communication skills. - Good computer skills. - Willingness to work night shifts (9:30 PM to 6:30 AM & 12:30 AM to 9:30 AM) from the Trivandrum office location. - Immediate joiners and candidates from Trivandrum or nearby locations are preferred. As part of the benefits package, you will be entitled to EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Additionally, professional development, training, and mentorship programs will be available to support your growth and career progression. If you are interested in this opportunity, please send your resume to careers@ecorgysolutions.com.,