Job
Description
Customer Service Managers - US Voice (Trivandrum) - Ecorgy Solutions Customer Service Managers US Voice (Trivandrum) Customer Service Managers US Voice (Trivandrum) 9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Qualification: Any Bachelors degree Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor s degree 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com
