Customer Relationship Officer (US Voice Process)

Job Description

About Us: Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist home health providers in delivering timely, high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction. Role Overview: As a Customer Relationship Officer (CRO) at Ecorgy Solutions , you will play a key role in ensuring a seamless and compassionate experience for patients receiving home health care services. Roles/Responsibilities include but not limited to: Serve as the dedicated point of contact for patients regarding their healthcare needs and queries. Handle inbound and outbound calls, emails with professionalism and empathy. Provide accurate information regarding medical services, appointments etc. Build trust and rapport with patients, demonstrating strong listening and problem-solving skills. Work closely with internal teams to ensure timely follow-up and resolution of patient concerns. Maintain records of patient interactions Strive to meet or exceed quality assurance and service standard. Qualifications: Any degree. 1 to 10 years of international voice process experience is preferred. Freshers can also be considered. Excellent English communication skills Good Computer skills Willing to work in Night shifts (9:30PM to 6:30AM/12:30AM to 9:30AM) from Trivandrum office location Immediate joiners and candidates from Trivandrum or near by locations preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. Interested candidates may send their resume to careers@ecorgysolutions.com Show more Show less