Process Associates (US Process)

About Us: Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist home health providers in delivering timely, high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction. Role Overview: As a Process Associate you will play a vital behind-the-scene role in supporting home health services by coordinating patient care activities, managing clinician schedules, handling clinical communications ensuring accurate documentation in healthcare systems. Roles/Responsibilities include but not limited to: Facilitate end-to-end coordination of patient care activities including scheduling, follow-ups, interdisciplinary referrals etc Act as a liaison between clinicians and care teams, ensuring timely communication, visit confirmations, and updates on patient care requirements. Monitor and manage clinical communication ensuring all incoming and outgoing correspondence is actioned promptly. Perform additional administrative or coordination tasks as delegated by the leadership team to support operational goals. Qualifications: Any degree. MBA is an advantage 2 to 3 years of backend operations experience. (Preferably BPO Industry) Excellent English communication skills Good Computer skills Willing to work in Night shifts (9:30PM to 6:30AM / 12:30AM to 9:30 AM) from Trivandrum office location Immediate joiners and candidates from near by locations preferred. Benefits: EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Professional development, training, and mentorship programs. Interested candidates may send their resume to careers@ecorgysolutions.com Show more Show less