Process Associates (US Process)

Role Overview:
To support our U.S. home health operations, we are looking for detail-oriented and dedicated Process Associates who are passionate about making an impact behind the scenes. You will play a vital role in managing backend operations for U.S.-based home health clients. This includes reviewing clinical documentation, updating patient records, coordinating with internal teams, and ensuring timely and accurate data entry.

Roles/Responsibilities include but not limited to:

• Facilitate end-to-end coordination of patient care activities including scheduling, follow-ups, interdisciplinary referrals, and lab result tracking.
• Act as a liaison between clinicians and care teams, ensuring timely communication, visit confirmations, and updates on patient care requirements.
• Monitor and manage clinical communication through email and fax, ensuring all incoming and outgoing correspondence is actioned promptly.
• Schedule clinician visits according to prescribed frequencies and obtain required visit authorizations from appropriate authorities.
• Coordinate and manage workflows for healthcare professionals to ensure timely and efficient task execution, minimizing care delays.
• Act as the primary point of contact for clinician queries regarding assigned patient groups and provide timely responses.
• Identify and report urgent or unresolved issues to Team Leads on a real-time basis for immediate resolution.
• Perform additional administrative or coordination tasks as delegated by the leadership team to support operational goals.

Qualifications:

• Any degree. - Mandatory
• 2 to 5 years of backend operations experience. (Preferably BPO Industry)
• Excellent English communication skills
• Proficiency in MS Office
• Willing to work in Night shifts (10:30PM to 7:30AM) from Trivandrum office location
• Immediate joiners only.
• Candidates from Trivandrum or near by locations will be given preference.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Are you an immediate joiner?
• Are you located in Trivandrum? (Onsite role)
• Are you willing to work night shift (10:30 PM to 7:30 AM : Mon-Fri) from our office at Elippode, Trivandrum?
• How many years of relevant experience you hold?

Work Location: In person