Customer Relationship Manager

Job Title: Jewellery Customer Relationship Manager (CRM) Location: Ichchhapor , Surat Job Type: Full-Time Industry: Gems & Jewellery Job Summary: We are seeking a dynamic and customer-focused Jewellery CRM to build and maintain strong relationships with clients, ensuring an exceptional service experience. The ideal candidate will enhance customer retention and drive repeat business through proactive communication and personalized service. Key Responsibilities: Manage and nurture relationships with existing and potential clients Handle customer inquiries, complaints, and after-sales service professionally Maintain a client database and ensure timely follow-ups Coordinate with the sales and design team to meet customer expectations Track customer preferences and provide tailored product recommendations Maintain records of client communications and transactions Assist in creating loyalty programs and engagement strategies Gather feedback to improve service quality and customer satisfaction. Requirements: Proven experience in CRM, customer service, or sales (preferably in diamond jewellery) Must have fluent English communication skills Strong interpersonal and problem-solving abilities Excellent organizational and multitasking skills Proficiency in CRM software and Microsoft Office Passion for customer service and relationship management