Customer Relationship Manager

Job Description

Job Summary: We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) to develop and maintain strong relationships with our clients. The ideal candidate will be responsible for enhancing customer satisfaction, increasing customer retention, and driving business growth through strategic engagement and support. Key Responsibilities: Build and maintain strong, long-lasting customer relationships Serve as the lead point of contact for all customer account management matters Ensure timely and successful delivery of our products/services according to customer needs and objectives Resolve customer issues quickly and efficiently to ensure client satisfaction Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors Monitor customer preferences to determine the focus of sales efforts Work closely with internal teams (sales, marketing, product) to ensure seamless customer experience Analyze customer data to identify trends and improvement areas Conduct regular feedback sessions and follow-ups with clients Generate reports on account status and customer interactions Requirements: Proven work experience as a Customer Relationship Manager, Client Service Manager, or similar role Strong communication and interpersonal skills with an aptitude for building relationships Customer-oriented attitude with problem-solving skills Ability to work independently and collaboratively in a team environment Proficient in CRM systems and Microsoft Office Suite Excellent organizational and multitasking skills Bachelor's degree in Business Administration, Marketing, or a related field Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Experience: Customer relationship management: 1 year (Preferred) Work Location: In person Speak with the employer +91 8233354406