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Customer Relationship Manager

Customer Relationship Manager

ICICI Lombard

0 - 5 years

1 - 3 Lacs

Mumbai Navi Mumbai

Posted:11 hours ago| Platform:

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Skills Required

Customer Service Solving Queries Customer Satisfaction Voice Process English Language BPO Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Functional /Business Responsibilities : Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications Maintain Superior quality service by following organization standards No target or field job Requirement:- Graduation is mandatory Salary :- Up to 3.5 LPA (based on interview performance and experience) Work location:- Vashi Navi , Mumbai Regard's , Sakshi Koli HR Team ICICI Lombard Contact no. 8097462309 sakshi.koli@ext.icicilombard.com

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ICICI Lombard

www.icicilombard.com

Insurance

Mumbai

4,000+ Employees

259 Jobs

Key People

N.S. Kannan

Managing Director & CEO
Bhargav Dasgupta

Executive Director
Siddharth Ghosh

CFO
Anuj Tyagi

Chief Technology Officer

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Customer Relationship Manager

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