Job
Description
Role & responsibilities: 1. Client Relationship Management Build and maintain long-term relationships with HNIs, architects, interior designers, and corporate clients. Serve as the main point of contact for key clients from inquiry to post-delivery. Conduct regular follow-ups and check-ins to ensure customer satisfaction. 2. Lead Management & Conversion Qualify incoming leads from showrooms, websites, exhibitions, or referrals. Work closely with the sales/design team to convert leads into high-value orders. Track and nurture leads through the CRM system (Odoo). 3. Luxury Customer Experience Offer personalized service and experiences for each client (private showroom tours, design consultations, etc.). Handle complaints or service issues with discretion and a problem-solving mindset. Ensure every client interaction reflects the luxury brand's image and values. 4. Coordination & Communication Coordinate between clients, design teams, production, and logistics to ensure timely and accurate deliveries. Keep clients informed about order progress, installation schedules, and any changes. 5. Data Management & Reporting Maintain up-to-date client records, preferences, purchase history, and feedback. Generate reports on customer engagement, satisfaction, sales conversions, and repeat business. Analyze data to suggest improvements in service or product offerings. 6. Marketing & Brand Engagement Support VIP events, showroom launches, or exhibitions by inviting and managing key clients. Collect testimonials, case studies, or referrals from satisfied clients. Collaborate with marketing to personalize communications (e.g., birthday greetings, product recommendations). 7. After-Sales Service Ensure after-sales service such as warranty claims, re-installations, or part replacements are handled smoothly. Conduct satisfaction surveys post-installation to gather insights and improve future experiences.
