On-site
Full Time
Job Description
Designation: . Customer Reletionship Manager - Only from Real Estate Industry Only.
Immediate Joneer will be great.
Qualification : PG/MBA
Experience: 7+ yrs
Read about us : www.ndw.group
Write to Us. shalini.khan@ndw.group / hr@ndw.group
We are looking for a passionate, self motivated individual who wants to succeed in a highly
dynamic organization. Good Communication skill. The ablitity to handle difficult customer and clients. As the
The KRA would include:
1. Responsible for all the consumer touch points, from the time of sale to the handover of
the residence, for the project(s) assigned.
2. Ensuring quality of customer interactions through monitoring of relevant matrix.
3. Ensuring high standards of service delivery & query resolution within specified TATs.
4. Acting as the customer's escalation point for business critical support issues.
5. Maintaining low complaint escalation and customer cancellation percentages.
6. Ensuring adoption of standardized MIS procedures.
7. Centralized recording and analysis of booking trends across segments, feeding into
management decisions on pricing and product.
8. Enabling processes that provide accurate documentation to customers for their
transactions.:
9. Management of collectibles from customers and ensuring achievement of collection
targets.
10. Providing leadership to a team of customer care associates & executives.
11. Identify training needs among team members to ensure all rounded development of
individuals.
12. Effectively lead the CRM team.
Job Type: Full-time
Pay: From ₹75,000.00 per month
Benefits:
Work Location: In person
NDW Group
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
thiruvananthapuram
1.8 - 3.0 Lacs P.A.
Experience: Not specified
1.06848 - 1.06848 Lacs P.A.
1.86 - 5.4 Lacs P.A.
Experience: Not specified
9.0 - 9.0 Lacs P.A.
2.4 - 3.0 Lacs P.A.
1.8 - 4.86408 Lacs P.A.
navi mumbai
Experience: Not specified
2.16 - 2.64 Lacs P.A.
3.0 - 3.6 Lacs P.A.
madurai, dindigul, theni
2.0 - 2.5 Lacs P.A.
Experience: Not specified
1.8 - 3.6 Lacs P.A.
