Customer Relationship Manager

Location: Noida, Sector 135
Experience: 3–5 years
Employment Type: Full-Time
Salary: Based on interview & experience

Company Overview:

High Vision Trans Logistics Pvt. Ltd. is a trusted logistics and courier aggregator platform, offering multi-courier solutions for businesses and individuals. We pride ourselves on delivering reliable shipping services and building long-term client relationships. We're now looking for a Customer Relationship Manager to strengthen client engagement and drive customer satisfaction across our services.

Key Responsibilities:

• Act as the primary point of contact for existing clients (B2B and B2C), managing day-to-day communication.
• Build strong relationships with customers to ensure retention, satisfaction, and repeat business.
• Understand customer shipping needs, usage patterns, and suggest optimal courier solutions.
• Resolve service issues, delivery escalations, and non-delivery disputes with courier partners.
• Maintain customer records, service histories, and feedback using CRM tools.
• Monitor key customer accounts and proactively reach out for upselling or service improvements.
• Coordinate internally with the operations, tech, and billing teams to ensure smooth delivery experiences.
• Share regular reports and feedback with management on client trends and service gaps.

Requirements:

• 2–5 years of experience in customer relationship management, preferably in logistics, e-commerce, or service-based industries.
• Strong communication skills in Hindi and English (verbal & written).
• Customer-centric attitude with problem-solving capabilities.
• Basic knowledge of courier operations and aggregator platforms is preferred.
• Proficiency in MS Excel, CRM software, and ticketing tools.
• Ability to multitask and manage priorities in a fast-paced environment.

Preferred Qualifications:

• Bachelor’s degree in Business, Communications, or a related field.
• Experience working with logistics platforms like Shiprocket, Pickrr, Delhivery, etc.

Job Type: Full-time

Pay: ₹8,445.26 - ₹34,323.80 per month

Work Location: In person

Speak with the employer
+91 7428232152