1. Having complete mastery of inventory in the property, with respect to any all status that are being tracked by the organization 2. Having a complete mastery of customer demographics, needs, requirements and escalations for properties in their property. 3. Conducting the onboardings for customers and following SOP’s. 4. Following up collections of rentals in their properties. 5. Making sure daily SOP’s are executed with respect to both property and customer experience. 6. Keeping a Track of NPS scores and driving both the collection and implementation of various community related aspects that contribute to NPS in their property. 7. Building and maintaining rapport with customers in their property and engaging them with GRE related hospitality standards. 8. Ensure proper policy communication and adherence to customers 9. Handling any and all escalations, and communication of TAT times to customers and providing comfort in terms of responses and closure of tickets 10. Maintaining and keeping track of all customer related data in software in their property. 11. Pay attention to online and internal customer reviews on the afore mentioned process in both internal survey tools and social media 12. Handling any legal and police issues related to customers in their properties as the initial point of contact. Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Life insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 7305950840
Position – Pre Sales Executive Role Overview: The Pre-Sales Executive will be responsible for generating and qualifying leads, understanding customer needs, and ensuring a smooth handover of prospects to the sales closure team. The ideal candidate will have strong communication skills, an understanding of the real estate or co-living industry, and the ability to build rapport with potential tenants. Key Responsibilities: Handle inbound and outbound inquiries through calls, emails, chat, and digital channels. Understand customer preferences, budget, and location requirements to recommend suitable co-living options. Maintain and update the CRM with accurate lead information, communication history, and follow-up details. Work closely with the marketing team to convert online leads into qualified prospects. Schedule property visits or virtual tours for potential residents. Coordinate with the on-ground sales and operations teams to ensure seamless customer experience. Follow up with leads at various stages of the sales funnel to improve conversion rates. Prepare regular reports on lead performance, conversion ratios, and customer feedback. Contribute to improving lead qualification and pre-sales processes. Required Skills & Qualifications: Bachelor’s degree in business administration, Marketing, Real Estate, or related field. 1–3 years of experience in pre-sales, inside sales, or customer service (preferably in real estate, co-living, or hospitality sectors). Excellent verbal and written communication skills in English (additional local languages are a plus). Strong interpersonal and negotiation abilities. Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho). Ability to handle high volumes of leads and maintain quality follow-ups. Goal-oriented with a proactive attitude and customer-centric approach. Key Performance Indicators (KPIs): Number of qualified leads generated per month. Conversion rate from inquiry to booking. Response time to leads. Customer satisfaction scores during pre-sales engagement. Accuracy of CRM data and reporting. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Life insurance Provident Fund Work Location: In person
1. Having complete mastery of inventory in the property, with respect to any all status that are being tracked by the organization 2. Having a complete mastery of customer demographics, needs, requirements and escalations for properties in their property. 3. Conducting the onboardings for customers and following SOP’s. 4. Following up collections of rentals in their properties. 5. Making sure daily SOP’s are executed with respect to both property and customer experience. 6. Keeping a Track of NPS scores and driving both the collection and implementation of various community related aspects that contribute to NPS in their property. 7. Building and maintaining rapport with customers in their property and engaging them with GRE related hospitality standards. 8. Ensure proper policy communication and adherence to customers 9. Handling any and all escalations, and communication of TAT times to customers and providing comfort in terms of responses and closure of tickets 10. Maintaining and keeping track of all customer related data in software in their property. 11. Pay attention to online and internal customer reviews on the afore mentioned process in both internal survey tools and social media 12. Handling any legal and police issues related to customers in their properties as the initial point of contact. Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Life insurance Provident Fund Language: English (Preferred) Work Location: In person
Position – Pre Sales Executive Role Overview: The Pre-Sales Executive will be responsible for generating and qualifying leads, understanding customer needs, and ensuring a smooth handover of prospects to the sales closure team. The ideal candidate will have strong communication skills, an understanding of the real estate or co-living industry, and the ability to build rapport with potential tenants. Key Responsibilities: Handle inbound and outbound inquiries through calls, emails, chat, and digital channels. Understand customer preferences, budget, and location requirements to recommend suitable co-living options. Maintain and update the CRM with accurate lead information, communication history, and follow-up details. Work closely with the marketing team to convert online leads into qualified prospects. Schedule property visits or virtual tours for potential residents. Coordinate with the on-ground sales and operations teams to ensure seamless customer experience. Follow up with leads at various stages of the sales funnel to improve conversion rates. Prepare regular reports on lead performance, conversion ratios, and customer feedback. Contribute to improving lead qualification and pre-sales processes. Required Skills & Qualifications: Bachelor’s degree in business administration, Marketing, Real Estate, or related field. 1–3 years of experience in pre-sales, inside sales, or customer service (preferably in real estate, co-living, or hospitality sectors). Excellent verbal and written communication skills in English (additional local languages are a plus). Strong interpersonal and negotiation abilities. Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho). Ability to handle high volumes of leads and maintain quality follow-ups. Goal-oriented with a proactive attitude and customer-centric approach. Key Performance Indicators (KPIs): Number of qualified leads generated per month. Conversion rate from inquiry to booking. Response time to leads. Customer satisfaction scores during pre-sales engagement. Accuracy of CRM data and reporting. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Life insurance Provident Fund Work Location: In person