Role Summary Responsible for overseeing customer experience, managing CRM operations, improving post-sales satisfaction, resolving escalations, and ensuring smooth coordination between sales, service, and customers. Key Responsibilities • Lead customer service operations and ensure high satisfaction levels. • Monitor inbound/outbound communication, feedback, and complaint resolution. • Ensure timely service reminders, follow-ups, and customer retention initiatives. • Manage delivery experience, documentation, and post-delivery calls. • Analyze CRM data and generate customer experience performance reports. • Train and guide Customer Relationship Executives and Handle Team • Handle escalated customer concerns with professionalism. • Ensure Royal Enfield standards are followed in customer interaction and communication. Skills Required • Strong communication & leadership skills. • Ability to handle escalations and difficult customers. • Good analytical and reporting skills. • Proficiency in CRM tools and MS Office. • Customer-first mindset with problem-solving ability. Qualification & Experience • HSC/Graduate preferred. • 2–5 years in customer service, CRM operations, or hospitality. • Experience in automobile industry preferred.

More Jobs at S.P. Wheels

Spareparts Manager

vasai east, vasai

1.0 - 31.0 yrs

INR 1 - 2 Lacs

Sales

vasai east, vasai

Experience: Not specified

INR 1 - 2 Lacs

Automotive Service Advisor

vasai east, vasai

Experience: Not specified

INR 1 - 2 Lacs

Customer Relationship Manager

vasai east, vasai

2.0 - 31.0 yrs

INR 1 - 2 Lacs

Showroom Sales Executive

vasai east, vasai

Experience: Not specified

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

S.P. Wheels

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Relationship Manager