''Logistics Operator''

Location: Noida, Sector 135
Department: Operations
Experience: 1–3 years
Employment Type: Full-Time
Salary: Based on interview & experience

Company Overview:

High Vision Trans Logistics Pvt. Ltd. is a leading courier aggregator platform, helping businesses simplify their shipping needs by offering multiple courier options under one roof. We are expanding our operations team and are looking for a Courier Aggregator Operator who will manage end-to-end order processing and courier coordination.

Key Responsibilities:

• Process daily courier orders from clients using our aggregator platform.
• Coordinate with various courier partners (Delhivery, XpressBees, DTDC, etc.) for pickups, delays, and escalations.
• Track orders in real-time and update clients with accurate delivery status.
• Manage NDR (Non-Delivery Report) follow-ups and ensure timely re-attempts or resolution.
• Handle order exceptions, escalations, and maintain SLAs for delivery performance.
• Upload data, generate reports, and ensure accuracy of tracking entries.
• Communicate with internal teams (sales/support) for smooth order handling.
• Maintain customer satisfaction by ensuring timely courier responses and resolution.

Requirements:

• 1–3 years of experience in courier/logistics/warehouse or order management.
• Familiarity with courier aggregator platforms (like Shiprocket, Pickrr, etc.) is preferred.
• Proficient in MS Excel, Google Sheets, and tracking portals.
• Strong communication skills (Hindi & English).
• Ability to work in a fast-paced, time-sensitive environment.
• Good coordination and follow-up skills.

Preferred Qualifications:

• Bachelor’s degree or diploma in any field.
• Prior experience with e-commerce or shipping operations is a plus.

Job Type: Full-time

Pay: ₹15,527.74 - ₹37,581.86 per month

Work Location: In person