Customer Relationship Manager

2 years

1 - 2 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

**Job Description ** **Position:** Client Relationship Manager (CRM) **Salary Range:** Rs 15,000 – Rs 18,000 **Working Days:** 6 Days **Qualification:** Graduation Mandatory **Key Responsibilities** • Data abstraction & business generation • Build & maintain strong relationships with existing & new clients • Manage client retention & satisfaction • Client coordination, onboarding & service explanation • Schedule virtual and physical meetings with clients • Handling customer queries & providing solutions • Maintaining CRM database, reports & documentation • Support sales team in execution & deal closures • Creation of sales reports on Excel / Email Communication **Required Experience** • Minimum 2+ years of experience in Service Based Company • Basic knowledge of E-commerce services (Amazon/Flipkart/Meesho/eBay etc.) • Experience in client servicing or account management preferred **Key Skills** • Good communication & interpersonal skills • Strong relationship & negotiation skills • MS Excel, Email drafting & reporting skills • Problem solving & customer-centric mindset

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Application Question(s):

  • What is your expected salary?
  • What is your notice period?
  • Are you comfortable in English communication?

Experience:

  • Customer support and sales : 2 years (Required)

Work Location: In person

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