Customer Relationship Manager (CRM)

Company: Aviven Engitech Pvt. Ltd. | Modura Furniture

Location: Sadak/ Jambhali, Sakoli, 441802

Salary Range: ₹5,000 – ₹15,000 per month

Role Overview

Aviven Engitech Pvt. Ltd. is seeking a dynamic and customer-focused Customer Relationship Manager (CRM) to build and maintain strong client relationships. The ideal candidate will act as the bridge between the company and its customers, ensuring satisfaction, loyalty, and long-term engagement.

Key Responsibilities

• Develop and maintain strong relationships with existing and potential clients.
• Understand customer needs and provide tailored solutions.
• Handle customer inquiries, complaints, and feedback with professionalism.
• Collaborate with sales, marketing, and technical teams to deliver seamless service.
• Monitor customer satisfaction and suggest improvements.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for upselling and cross-selling.
• Prepare reports on customer engagement and relationship metrics.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in customer relationship management or client servicing.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and MS Office tools.

Desired Skills

• Customer-centric mindset.
• Ability to manage multiple accounts simultaneously.
• Analytical thinking with attention to detail.
• Positive attitude and adaptability in a fast-paced environment.

Benefits

• Competitive salary (₹5,000 – ₹15,000 per month).
• Opportunity to grow within a fast-evolving engineering and technology company.
• Exposure to diverse projects and clients.
• Supportive and collaborative work culture.

Job Type: Full-time

Pay: ₹5,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Ability to commute/relocate:

• Sakoli, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: In person