Customer Relationship Manager

Job Summary: We are seeking a detail-oriented and organized CRM Specialist to manage the move-out process for our residential rental properties. The successful candidate will ensure a seamless transition for tenants, owners, and internal stakeholders, while maintaining accurate records and optimizing business processes. Key Responsibilities: 1. Move-Out Process Management:   - Coordinate with tenants, property managers, and leasing agents to facilitate smooth move-outs.   - Ensure timely and accurate processing of move-out inspections, walk-throughs, and documentation. 2. CRM System Management:   - Maintain accurate records of move-outs, including dates, inspections, and condition reports.   - Update CRM system to reflect move-out status, lease terminations, and property availability. 3. Communication:   - Manage and automate communication with tenants, owners, and internal stakeholders regarding move-outs.   - Send notifications, reminders, and updates on move-out procedures, inspections, and documentation. 4. Inspection and Condition Reporting:   - Coordinate with vendors and property managers to conduct move-out inspections.   - Document and track property condition, damages, and needed repairs. 5. Security Deposit Management:   - Track security deposit refunds, deductions, and disputes.   - Ensure compliance with local regulations and company policies. 6. Reporting and Analysis:   - Generate reports on move-out trends, reasons for move-outs, and property condition.   - Analyze data to identify opportunities for improvement and optimize business processes. 7. Collaboration:   - Work with property managers, leasing agents, and accounting teams to ensure alignment and efficiency. Requirements: 1. Experience: 2+ years in CRM or property management software. 2. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Propertyware). 3. Attention to Detail: High level of accuracy and attention to detail. 4. Communication: Excellent written and verbal communication skills. 5. Analytical: Ability to analyze data and provide actionable insights. Nice to Have: 1. Property Management Experience: Knowledge of residential rental property management processes. 2. Real Estate Industry: Familiarity with real estate industry trends and regulations.