Customer Relationship Management Specialist

Member Success Manager – Women’s Fitness Coaching (Remote) About Us: FitwithPari is India’s leading online women-only fitness coaching platform. We help hundreds of women in their 30s, 40s, and 50s build strength, mobility, energy, and confidence through guided Zoom workouts. Role Overview: We’re hiring a full-time Member Success Manager to take ownership of our customer journey — from onboarding to progress tracking. You’ll be responsible for ensuring our 500+ active members feel supported, stay consistent, and achieve visible results. What You’ll Do: Build and manage personalized fitness success plans Monitor class attendance, energy/mood logs, and progress Check in regularly with members who need guidance Coordinate fitness assessments and coach follow-ups Celebrate milestones and drive motivation Log learnings, improve SOPs, and support retention What We’re Looking For: Experience in client success, fitness coaching, or wellness support Strong communication in English and Hindi Tech-savvy (Google Sheets, ClickUp, WhatsApp Web) Highly organized and able to track 100s of member journeys Empathetic, self-driven, and passionate about women’s fitness Role Details: Full-time remote (8 hours/day) Preferred work hours: 12 PM – 8 PM IST Long-term role with strong career growth potential You’ll work closely with coaches and the core ops team Show more Show less