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Anantam HR
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Customer Relationship Management Specialist

Customer Relationship Management Specialist

Anantam HR

2 - 6 years

0 Lacs

surat gujarat

Posted:6 days ago| Platform: Shine logo

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Skills Required

advanced excel vlookup pivot tables macros data analysis project management communication skills english analytical skills stakeholder management salesforce hubspot sql power bi customer segmentation digital marketing power query customer behavior analysis crm strategies crm dashboards process improvements zoho crm automation

Work Mode

On-site

Job Type

Full Time

Job Description

As a CRM Executive at our company located in Vesu, Surat, you will play a crucial role in utilizing customer data to derive actionable insights and enhance customer relationships. Your expertise in Advanced Excel and analytical mindset will be pivotal in executing various responsibilities effectively. Your main responsibilities will include managing CRM databases to ensure 100% accuracy, utilizing Advanced Excel tools for reporting and data analysis, analyzing customer behavior to enhance their experience, collaborating with different teams to implement CRM strategies, segmenting customer data for personalized campaigns, creating and monitoring CRM dashboards, supporting loyalty programs, driving process improvements, and effectively communicating with internal and external stakeholders. To excel in this role, you should hold a Bachelor's degree in Business Administration, Marketing, IT, or related field, along with at least 2 years of experience in CRM, data analysis, or customer engagement roles. Proficiency in Advanced Excel and strong English communication skills are essential. Moreover, you should possess an analytical mindset, the ability to manage multiple tasks and stakeholders, and familiarity with CRM platforms like Salesforce, Zoho, or HubSpot. While not mandatory, having working knowledge of SQL or Power BI, and an understanding of customer segmentation, digital marketing, and CRM automation tools would be beneficial for this position. If you are passionate about leveraging data to drive business growth and are eager to contribute to enhancing customer relationships, we encourage you to apply for this exciting opportunity with us.,

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Customer Relationship Management Specialist