3 Crm Dashboards Jobs

Job Summary: We are seeking a dynamic and articulate Virtual Relationship Manager (VRM) with strong data comprehension and interpersonal communication skills to engage with households. The VRM will review customer/panelist data in advance, draw insights, and conduct meaningful conversations that reflect a deep understanding of the customers profile and history. This role is critical in driving engagement, building trust, and influencing behaviour through intelligent conversations. Key Responsibilities: Conduct outbound/inbound high-quality voice interactions with households/panellists/customers. Interpret and analyse household viewership data, engagement history, and service records prior to each call. Personalize each conversation based on data insights (e.g., drop in usage, non-viewership patterns, shifting behaviours). Identify pain points, root causes for service disengagement, or lack of viewership, and recommend solutions. Capture call insights, feedback, and next steps accurately into CRM systems or trackers. Build and maintain rapport through empathy, product understanding, and conversational finesse. Collaborate with content or field teams for escalations, follow-ups, or operational dependencies. Suggest content or engagement strategies based on common patterns in data or feedback. Meet call quality, data accuracy, and engagement targets as defined. Required Skills and Competencies: Excellent verbal communication skills in Hindi and English (regional language proficiency is a plus). Strong analytical skills to understand, interpret, and act on structured/unstructured data. Ability to multitask between data screens, dashboards, and call documentation. Proficiency in tools like Excel, CRM dashboards, or data portals. Active listening and problem-solving attitude during live conversations. Familiarity with performance tracking metrics (CSAT, FCR, Resolution Rate). Preferred Qualifications: Bachelors degree in any field 2-4 years of experience in calling / relationship management / research panel engagement. We have 2 openings, 1 bengali speaking and another marathi speaking language is mandatory

As a CRM Executive at our company located in Vesu, Surat, you will play a crucial role in utilizing customer data to derive actionable insights and enhance customer relationships. Your expertise in Advanced Excel and analytical mindset will be pivotal in executing various responsibilities effectively. Your main responsibilities will include managing CRM databases to ensure 100% accuracy, utilizing Advanced Excel tools for reporting and data analysis, analyzing customer behavior to enhance their experience, collaborating with different teams to implement CRM strategies, segmenting customer data for personalized campaigns, creating and monitoring CRM dashboards, supporting loyalty programs, driving process improvements, and effectively communicating with internal and external stakeholders. To excel in this role, you should hold a Bachelor's degree in Business Administration, Marketing, IT, or related field, along with at least 2 years of experience in CRM, data analysis, or customer engagement roles. Proficiency in Advanced Excel and strong English communication skills are essential. Moreover, you should possess an analytical mindset, the ability to manage multiple tasks and stakeholders, and familiarity with CRM platforms like Salesforce, Zoho, or HubSpot. While not mandatory, having working knowledge of SQL or Power BI, and an understanding of customer segmentation, digital marketing, and CRM automation tools would be beneficial for this position. If you are passionate about leveraging data to drive business growth and are eager to contribute to enhancing customer relationships, we encourage you to apply for this exciting opportunity with us.,

Job Summary: We are seeking a dynamic and articulate Virtual Relationship Manager (VRM) with strong data comprehension and interpersonal communication skills to engage with households. The VRM will review customer/panelist data in advance, draw insights, and conduct meaningful conversations that reflect a deep understanding of the customers profile and history. This role is critical in driving engagement, building trust, and influencing behaviour through intelligent conversations. Key Responsibilities: Conduct outbound/inbound high-quality voice interactions with households/panellists/customers. Interpret and analyse household viewership data, engagement history, and service records prior to each call. Personalize each conversation based on data insights (e.g., drop in usage, non-viewership patterns, shifting behaviours). Identify pain points, root causes for service disengagement, or lack of viewership, and recommend solutions. Capture call insights, feedback, and next steps accurately into CRM systems or trackers. Build and maintain rapport through empathy, product understanding, and conversational finesse. Collaborate with content or field teams for escalations, follow-ups, or operational dependencies. Suggest content or engagement strategies based on common patterns in data or feedback. Meet call quality, data accuracy, and engagement targets as defined. Required Skills and Competencies: Excellent verbal communication skills in Hindi and English (regional language proficiency is a plus). Strong analytical skills to understand, interpret, and act on structured/unstructured data. Ability to multitask between data screens, dashboards, and call documentation. Proficiency in tools like Excel, CRM dashboards, or data portals. Active listening and problem-solving attitude during live conversations. Familiarity with performance tracking metrics (CSAT, FCR, Resolution Rate). Preferred Qualifications: Bachelors degree in any field 2-4 years of experience in calling / relationship management / research panel engagement. We have 2 openings, 1 bengali speaking and another marathi speaking language is mandatory