About the Organization Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions: . Organizational Strategy . Assessment and Succession . Talent Acquisition . Leadership Development . Rewards and Benefits Visit kornferry.com for more information. Position Summary We currently have exciting and challenging opportunity available for experienced Recruitment Team Leaders to be part of our RPO Talent Acquisition team supporting one of the leading Technology organizations. Work location is Bangalore. Candidates should be comfortable working in the US shift (6 PM IST- 3 AM IST). Should be comfortable with hybrid working. Roles & Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their hiring needs and expectations. Ensure the team delivers recruitment services according to client SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Provide regular reports and updates to clients on recruitment progress, metrics, and challenges. Address client concerns and resolve recruitment-related issues promptly. Team Management and Development: Lead, motivate, and mentor the team. Assign recruitment tasks and responsibilities to team members based on their skills and workload. Monitor team performance, provide feedback, and conduct performance reviews. Ensure the team is following all internal and client required processes. Recruitment Operations: Collaborate with clients and internal stakeholders to develop and implement recruitment strategies. Oversee the development and implementation of effective sourcing strategies to attract qualified candidates. Ensure a positive candidate experience throughout the recruitment process. Utilize and manage Applicant Tracking Systems (ATS) to track candidate progress and generate reports. Ensure compliance with all relevant employment laws and regulations. Implement quality control measures to ensure the accuracy and efficiency of the recruitment process. Reporting and Communication: Provide regular reports to RPO management on team performance and recruitment progress. Maintain clear and consistent communication with clients, team members, and internal stakeholders. Escalate complex issues to RPO management as needed. Experience Minimum 10 years experience in recruitment, either in-house, client on-site, or in a recruitment organization with 3+ years as a People Manager. Proven experience in managing teams, providing coaching and development to junior staff, and ensuring high performance. Experience in Non- Technology hiring. Experience in managing client relationships in a timely, professional, and responsive manner, including setting and managing expectations and providing recommendations for improvement. Extensive experience in screening and interviewing candidates for senior-level and specialist roles, with competency-based techniques. Experience in creating and executing multi-channel sourcing strategies to meet client requirements and building talent pools for current and future needs. Proven track record in delivering high levels of client satisfaction, enabling clients to serve as references, and identifying opportunities for new business or expanding existing relationships. Skills & Competencies Recruitment domain knowledge: Strong understanding and extensive experience in the entire recruitment lifecycle. Stakeholder management: Ability to partner with the hiring manager to understand the hiring needs Team management: Ability to create a cohesive and collaborative team. This involves fostering trust, encouraging open communication, and promoting teamwork. Providing guidance, support, and development opportunities to team members. This includes coaching on specific recruitment skills, providing career advice, or helping team members develop their strength. Workload management: Distributing workload fairly and efficiently across the team to ensure that tasks are completed on time and that no one is overburdened. Strong verbal and written communication: Constructive communication with client, leaderships, support team, team members with clear and concise information to avoid any ambiguity. Technical proficiency: Proficiency in using software and tools for efficient project management, application tracking, database management, data analytics, stakeholder reporting etc. Escalation management and conflict resolution: Aptitude to anticipate potential challenges in day-to-day tasks and connect with stakeholders for a timely solution. Ability to address client escalation and provide action plans for short term and long-term resolution. This is a rare opportunity to become part of a high performing and growing team. If you have an interest in expanding your expertise in talent acquisition, please apply today!
About the Organization Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions: . Organizational Strategy . Assessment and Succession . Talent Acquisition . Leadership Development . Rewards and Benefits Visit kornferry.com for more information. Position Summary We currently have exciting and challenging opportunity available for experienced Recruitment Team Leaders to be part of our RPO Talent Acquisition team supporting one of the leading Technology organizations. Work location is Bangalore. Candidates should be comfortable working in the US shift (6 PM IST- 3 AM IST). Should be comfortable with hybrid working. Roles & Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their hiring needs and expectations. Ensure the team delivers recruitment services according to client SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Provide regular reports and updates to clients on recruitment progress, metrics, and challenges. Address client concerns and resolve recruitment-related issues promptly. Team Management and Development: Lead, motivate, and mentor the team. Assign recruitment tasks and responsibilities to team members based on their skills and workload. Monitor team performance, provide feedback, and conduct performance reviews. Ensure the team is following all internal and client required processes. Recruitment Operations: Collaborate with clients and internal stakeholders to develop and implement recruitment strategies. Oversee the development and implementation of effective sourcing strategies to attract qualified candidates. Ensure a positive candidate experience throughout the recruitment process. Utilize and manage Applicant Tracking Systems (ATS) to track candidate progress and generate reports. Ensure compliance with all relevant employment laws and regulations. Implement quality control measures to ensure the accuracy and efficiency of the recruitment process. Reporting and Communication: Provide regular reports to RPO management on team performance and recruitment progress. Maintain clear and consistent communication with clients, team members, and internal stakeholders. Escalate complex issues to RPO management as needed. Experience Minimum 10 years experience in recruitment, either in-house, client on-site, or in a recruitment organization with 3+ years as a People Manager. Proven experience in managing teams, providing coaching and development to junior staff, and ensuring high performance. Experience in Non- Technology hiring. Experience in managing client relationships in a timely, professional, and responsive manner, including setting and managing expectations and providing recommendations for improvement. Extensive experience in screening and interviewing candidates for senior-level and specialist roles, with competency-based techniques. Experience in creating and executing multi-channel sourcing strategies to meet client requirements and building talent pools for current and future needs. Proven track record in delivering high levels of client satisfaction, enabling clients to serve as references, and identifying opportunities for new business or expanding existing relationships. Skills & Competencies Recruitment domain knowledge: Strong understanding and extensive experience in the entire recruitment lifecycle. Stakeholder management: Ability to partner with the hiring manager to understand the hiring needs Team management: Ability to create a cohesive and collaborative team. This involves fostering trust, encouraging open communication, and promoting teamwork. Providing guidance, support, and development opportunities to team members. This includes coaching on specific recruitment skills, providing career advice, or helping team members develop their strength. Workload management: Distributing workload fairly and efficiently across the team to ensure that tasks are completed on time and that no one is overburdened. Strong verbal and written communication: Constructive communication with client, leaderships, support team, team members with clear and concise information to avoid any ambiguity. Technical proficiency: Proficiency in using software and tools for efficient project management, application tracking, database management, data analytics, stakeholder reporting etc. Escalation management and conflict resolution: Aptitude to anticipate potential challenges in day-to-day tasks and connect with stakeholders for a timely solution. Ability to address client escalation and provide action plans for short term and long-term resolution. This is a rare opportunity to become part of a high performing and growing team. If you have an interest in expanding your expertise in talent acquisition, please apply today!
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential. The mission for this role to engage and be the thought partner to Korn Ferry Digital's A&S clients in achieving measurable success through the effective adoption and usage of our solution. The Senior Director Customer Success Manager (CSM) manages a portfolio of high-value client accounts, responsible for targeted renewals, while also playing a team leadership role across the regional CSM team. As a senior team member, you will act as a thought partner to our A&S Commercial and Delivery leaders, develop/implement and model best practices, and contribute to consistent ways of working across accounts and geographies. KEY RESPONSIBILITIES Value Delivery & Client Management Identify and manage multi-threaded relationships across client stakeholders, with ongoing validation of their priorities and challenges. Be the connector to broader Korn Ferry teams. Create and maintain success plans, including clearly defined value drivers, timelines, and measures. For new clients, this will be in partnership with Digital Delivery in the first 60-90 Days. Be the thought partner to clients on leading practices, and the voice of customer to Product Teams. Drive product adoption and usage metrics to identify risks and opportunities. Ensure our digital solutions are embedded in our client's ways of working. Continued focus on value delivery by conducting quarterly business reviews, product roadmaps and innovations and other structured check-ins to ensure alignment and progress. Orchestrate internally to resolve issues and maintain service continuity. Growth and Expansion Leverage tools/tech including internal and external data/insights to find areas of expansion or growth across accounts, and as input to broader account and/or territory plans. Account expansion. Identify and qualify cross-Digital solution expansion opportunities. Engage client stakeholders in new entities within accounts (BU's, teams, geos, etc.), connecting relevant Korn Ferry Digital and Consulting teams. Grow renewals. In partnership with A&S Commercial Leader, own targeted contract renewals, with commercial renewal plans in place at T-12 with clients and ongoing business relevance discussions. Team Collaboration Lead by example in your client success engagement-setting standards for value measurements, x-team collaboration and client experience. Actively contribute to team discussions, onboarding, and training initiatives. Support cross-functional collaboration by representing CSM interests in working groups or projects. Process & Community Building Lead in fostering a sense of community among CSMs, regional and global, through knowledge-sharing and collaboration. In parallel, build and establish a APAC A&S client community of stakeholders through user group events, executive roundtables, etc.. Encourage shared ownership of client success across internal roles and functions. SKILLS & EXPERIENCE 8+ years in a customer-facing role such as Customer Success, Account Management, or Consulting Experience managing enterprise or global accounts in a matrixed organization Strong communication skills-able to engage executive-level stakeholders confidently Familiarity with CRM tools (e.g. Salesforce) and success metrics reporting Comfortable mentoring others and setting team norms through influence rather than hierarchy Background in HR tech assessment, SaaS, or consulting is preferred ABOUT YOU Experience: 8+ years in a client-facing role preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure. Strong communications skills . Capable of building trusted relationships. Able to engage executive level stakeholders confidently. Commercial Acumen: Demonstrated ability to construct value-based commercial proposals and pitches. Proven success engaging and orchestrating teams in large, complex enterprise clients and delivering against ambitious targets. Strategic Insight: Able to connect the dots across trends, signals, and customer needs to shape the future state of our client relationship. Success Frameworks/Methodology: Deep familiarity in using customer success and change frameworks, with a track record of instilling rigor in value delivery through aligned metrics. Data & Tech Fluency: Confident using analytics, insights, and tech/tools to drive decisions, coach teams, and execute strategy. Leadership: Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper-develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop and retain talent. SUCCESS IN THE ROLE LOOKS LIKE Self-starter who consistently deliver/exceed targets and thrives on taking on big challenges. Can operate at different altitudes - strategic, while at the same time can execute and deliver. Leads with purpose and develops a high-performing, engaged team in both informal or formal reporting lines. A learner who looks beyond the boundaries and takes on problem-solving collaboratively. Lead and role-model on what great cross-Korn Ferry collaboration looks like centred on customer value.
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential. The Business Development Representative will be responsible for the lead generation process, from identifying and qualifying new prospects, to converting leads into opportunities. You will maintain tight collaboration with sales leaders and internal stakeholders on viable opportunities and account strategies. This role requires high-level execution in the beginning stages of the pipeline development and sales process. KEY RESPONSIBILITIES Proactively identify, contact, and cultivate new business opportunities using a combination of calling, emailing, and social media. Define clients underlying business needs, success criteria, and key performance indicators Develop and continually iterate target lists based on market research, collaboration with leadership, and feedback from work to date. Partner with sales team on interested prospects regarding key stakeholders, client information, and approach. Meet or exceed mutually aligned quarterly goals set by the leadership. Maintain a clear and detailed record of key sales data through Salesforce.com. Be accountable to the goals of qualified meetings, opportunities, and revenue. Delivers compelling and thought-provoking presentations that compel new and dormant clients to work with the company. Effectively aligns with leadership and Client Directors to ensure seamless transition of clients. Builds individual development plan to continue skill and knowledge growth PROFESSIONAL EXPERIENCE/QUALIFICATIONS 3+ years of lead generation and/or sales experience in a high-growth, complex business environment with emphasis on selling disruptive SaaS solutions, Human Capital Management, or related HR solutions and services to large, highly strategic corporations. Heavy preference for previous business development experience in the assessments niche. Experience with Salesforce and Microsoft CRM applications. Collaborative and excels in a team environment. Previous success in an Inside Sales or Business Development role generating leads from within a sales/sales enablement line of business is strongly preferred. Strong written, verbal communication, and presentation skills strong conceptual and analytical skills. Strong customer-centered selling skills. Exceptional prioritization and time management skills.
As a POD Lead you will play a critical role in shaping the recruitment strategy, ensuring a seamless candidate experience, and driving continuous improvement in our hiring processes. ROLES & RESPONSIBILITIES Stake Holder Management: Cultivate strong relationships with client, acting as a trusted advisor on all talent acquisition matters. Serve as the primary point of contact for stakeholders throughout the process, ensuring clear communication and proactive updates. Collaborate effectively with internal teams to ensure a seamless and aligned recruitment process. Proactively address stakeholder needs and concerns, providing solutions and ensuring a positive and collaborative experience. Req Intake Meeting: Lead and facilitate thorough requisition intake meetings with hiring managers to gain a comprehensive understanding of the role requirements, team dynamics, and ideal candidate profile. Proactively probe for key information beyond the basic job description, including essential skills, desired experience, cultural fit, and long-term impact of the role. Collaboratively define clear and measurable success metrics for the role with the hiring manager during the intake process. Provide expert advice and guidance to hiring managers on market realities, potential challenges, and effective sourcing strategies during the intake meeting. Document key insights and agreements from the intake meeting to ensure alignment and inform the development of targeted recruitment strategies. Team Leadership and Guidance: Fostering a collaborative and supportive team environment. Mentoring and coaching team members. Facilitating communication and resolving conflicts within the pod. Promoting knowledge sharing and continuous improvement. Technical Oversight & Advisory: Providing technical guidance and support to team members. Ensuring the team adheres to technical standards and best practices. Stay abreast of industry trends, competitor analysis, and talent availability to advise on effective recruitment strategies. Communication and Reporting: Communicating progress and issues of respective POD/Service Lines with stakeholders. Providing regular updates to management. Maintaining clear and concise documentation. JOB DETAILS: Role : POD Lead (Client Designation) Shift Timing : US Shift: 6:00 PM - 3:00 AM IST Work Mode : Hybrid ( 1-2 days WFO & 3-4 days WFH) EXPERIENCE: 8+ years of recruitment experience majorly supporting Non-IT hiring, with a proven track record in leading recruitment teams . Specialized in hiring for functions like Human Resources, Sales, Marketing , Trust & Safety, Facilities Management, Legal, Finance QUALIFICATION: Any bachelor's degree SKILLS & COMPETENCIES Understanding the industry, domain and market trends in which the POD operates. Ability to articulate a clear vision for the POD, align it with overall organizational goals, and develop strategies to achieve it. This includes translating high-level objectives into actionable plans for the team. Supporting, managing, and mentoring team members. Effectively manage and motivate team members, fostering a collaborative and high-performing environment. Excellent communication skills to keep the team informed, facilitate discussions, and provide constructive feedback. Facilitating clear and consistent communication within the POD and with external stakeholders Make timely and informed decisions, considering input from the team and stakeholders. Identifying and addressing technical and operational challenges that arise within the POD and take timely action on them and providing potential solutions A solid understanding of the technologies and tools used by the team. This allows for effective communication with technical members and informed decision-making. Providing technical guidance and expertise to the team, ensuring the use of best practices and adherence to technical standards. Build and maintain strong relationships with stakeholders, including other teams, management, and clients. Collaborate within the team and across other PODs or departments. Effectively manage time and prioritize tasks. Encourage new ideas, innovation and continuous improvement within the POD, seeking opportunities to optimize processes and enhance performance. This includes staying informed about industry trends and best practices. Development of team members and mentoring them. Commitment to continuous learning and development to stay up to date with industry trends and best practices. identifying individual needs, providing coaching and mentorship, facilitating skill-building opportunities, and creating a learning culture within the team. Identifying, understanding, and effectively engaging with all individuals or groups, effectively managing stakeholders, POD Leads can ensure that the POD's work is aligned with the needs of the organization and its various stakeholders, leading to greater success and positive outcomes. Responsible for generating accurate reports on screening metrics and day-to-day operations, this data allows POD to identify areas of strength and areas needing improvement. Should have hands-on experience in handling database tools such as Google sheets, MS Office.
J ob Title - Consultant/Senior Consultant - QA (TA) As a Quality Analyst you will work in collaboration with regional leaders and teams, you will develop and execute the Quality Assurance (QA) roadmap and plan. Leveraging your expertise, you will assess challenges, create solutions, and deliver exceptional experiences for both clients and internal teams. You will identify and mitigate risks, while driving opportunities to enhance operational excellence, foster strong partnerships, and promote continuous account evolution, ensuring positive outcomes. 1) Auditing recruitment processes to ensure they align with established SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and client-specific requirements. 2) Identifying errors and inconsistencies in the recruitment process and recommending corrective actions. 3) Identifying areas for process improvement and recommending changes to enhance efficiency and effectiveness. 4) Developing and implementing quality control measures to prevent future errors. Embed a governance framework to monitor and mitigate risks, ensuring compliance and data integrity through audits and spot checks. Roles & Responsibilities 1) Identify issues, analyze root causes, and work with leadership to implement solutions in collaboration with the account leadership. 2) Identify, track, and follow up on action plans from quality monitoring, escalating unresolved issues promptly. 3) Proactively address trends in aged requisitions and initiate hyper-care programs to resolve them. 4) Maintain up-to-date process manuals, process maps, and SOPs, ensuring they are easy to access and use. 5)Ensure strong document management and controls are maintained, including managing SharePoint structure and permissions. 6) Create and manage the QA roadmap and plan in collaboration with the KF account team, global QA, and client stakeholders. 7) Engage KF Centers of Excellence (CoEs) and global 8) QA to support and deliver on prioritized work in the roadmap. 9) Identify and manage project risks, dependencies, and issues, aligning with global QA and account leadership on project prioritization. 10) Ensure robust change management plans are in place and proactively identify improvement opportunities. Experience & Qualification 1) Minimum 5-9 years of experience in recruitment/QA/Ops. 2) Any bachelor's degree 3) Extensive experience in recruitment delivery, whether as a recruiter, sourcer, or leader, with a solid understanding of recruitment operations and project management. 4) Experience in both internal recruitment and RPO (Recruitment Process Outsourcing) environments is highly desirable. 5) Strong understanding of recruitment processes and best practices, with the ability to drive performance and ensure governance across a large, dispersed recruiting team. 6) Demonstrated experience in leading teams to meet operational goals and standards. Skills & Competencies 1) Proven expertise in project management and change management, with a successful track record of leading and implementing change initiatives in recruitment environments, ensuring continuous process improvements. 2) Extensive experience in identifying risks within recruitment operations and developing effective risk mitigation strategies to maintain smooth and compliant recruitment processes. 3) Strong ability to communicate observations, feedback, and improvements clearly, impartially, and constructively. Ensures feedback is actionable and delivered in a timely manner to all stakeholders. 4) In-depth knowledge of project Standard Operating Procedures (SOP), ensuring that feedback and quality analysis align with SOPs. Proactively ensures adherence to recruitment processes, minimizing errors and escalations. 5) Proven ability to provide guidance, support, and development opportunities to team members, including coaching on recruitment skills, process adherence, and continuous improvement initiatives. 6) Demonstrated desire to continuously evaluate and improve recruitment processes, driving efficiency and effectiveness while ensuring quality standards are met
JOB SUMMARY: This role involves reviewing and screening a large number of resumes for various roles within the organization. The role requires attention to detail, analytical skills, and the ability to evaluate candidate qualifications against job requirements. ROLES & RESPONSIBILITIES: Screening & Candidate Evaluation Follow agreed client recruitment/ screening process for RPO or project recruitment delivery. Efficiently review and evaluate a high volume of resumes and applications against detailed job descriptions and required qualifications. Use competency success profiles to identify and differentiate candidates. Utilize Applicant Tracking Systems (ATS) to accurately record candidate information and screening outcomes. Apply predefined screening criteria and decision-making frameworks to determine candidate suitability. Identify candidates who meet minimum qualifications for further evaluation by recruiters or hiring managers. Maintain accurate and detailed records of screening activities and candidate status within the ATS. Candidate Data Management Ensure data integrity and confidentiality of all candidate information within the system. Maintain reports on screening metrics, candidate's application status, and screening efficiency. Document and maintain clear records of all screening activities and communications with candidates, contributing to a comprehensive audit trail. Accurately and promptly input and update candidate information into the applicant tracking system (ATS) or other designated databases, ensuring all fields are completed according to company standards. Continuous Improvement Identify and suggest process improvements to enhance screening efficiency and effectiveness. Stay updated on industry trends and best practices in resume screening and talent evaluation. Participate in training and development opportunities to enhance screening skills and knowledge. People and Culture Behaviors in line with values & supports positive team environment Self manages own performance and accepts responsibility for own learning Looks for opportunities to help others and contribute to broader business goals Attends, participates and collaborates in all relevant KF/KFI meetings, & initiatives. EXPERIENCE: Minimum 1-2 years of experience in recruitment, preferably in a high-volume environment. QUALIFICATION: Any bachelor's degree SKILLS & COMPETENCIES Experience with high-volume screening. Review and evaluate resumes and applications against job requirements to identify the best-fit candidates. Maintain consistent communication with team and managers throughout the screening process to ensure a positive experience Apt in gathering additional information, upskilling by seeking feedback, brainstorming to avoid escalations, encouraging new ideas and staying updated on industry trends and best practices. Ability to identify, analyze, and resolve challenges that come during the screening process, discrepancies in candidate information, and technical glitches ensuring a smooth and efficient screening process. Should understand the specific skills, knowledge and technical terms required for each role along with recent market trends. Proactively analyze information and provide solutions based on pre-defined criteria, involving assessing qualifications, skills, experience, etc. Should have hands-on experience in handling database tools such as Google Sheets, MS Office, ATS, and CRM dashboards. Responsible for generating accurate reports on screening metrics and day-to-day operations. Able to manage high-volume resume processing efficiently and effectively without compromising the quality. Collaborate closely with the Audit team, Managers, and Upper management to understand job requirements and screening processes. Participate in projects, training, and professional development opportunities to enhance skills and contribute to team success
As a POD Lead you will play a critical role in shaping the recruitment strategy, ensuring a seamless candidate experience, and driving continuous improvement in our hiring processes. ROLES & RESPONSIBILITIES Stake Holder Management: Cultivate strong relationships with client, acting as a trusted advisor on all talent acquisition matters. Serve as the primary point of contact for stakeholders throughout the process, ensuring clear communication and proactive updates. Collaborate effectively with internal teams to ensure a seamless and aligned recruitment process. Proactively address stakeholder needs and concerns, providing solutions and ensuring a positive and collaborative experience. Req Intake Meeting: Lead and facilitate thorough requisition intake meetings with hiring managers to gain a comprehensive understanding of the role requirements, team dynamics, and ideal candidate profile. Proactively probe for key information beyond the basic job description, including essential skills, desired experience, cultural fit, and long-term impact of the role. Collaboratively define clear and measurable success metrics for the role with the hiring manager during the intake process. Provide expert advice and guidance to hiring managers on market realities, potential challenges, and effective sourcing strategies during the intake meeting. Document key insights and agreements from the intake meeting to ensure alignment and inform the development of targeted recruitment strategies. Team Leadership and Guidance: Fostering a collaborative and supportive team environment. Mentoring and coaching team members. Facilitating communication and resolving conflicts within the pod. Promoting knowledge sharing and continuous improvement. Technical Oversight & Advisory: Providing technical guidance and support to team members. Ensuring the team adheres to technical standards and best practices. Stay abreast of industry trends, competitor analysis, and talent availability to advise on effective recruitment strategies. Communication and Reporting: Communicating progress and issues of respective POD/Service Lines with stakeholders. Providing regular updates to management. Maintaining clear and concise documentation. JOB DETAILS: Role : POD Lead (Client Designation) Shift Timing : US Shift: 6:00 PM - 3:00 AM IST Work Mode : Hybrid ( 1-2 days WFO & 3-4 days WFH) EXPERIENCE: 8+ years of recruitment experience majorly supporting Non-IT hiring, with a proven track record in leading recruitment teams . Specialized in hiring for functions like Human Resources, Sales, Marketing , Trust & Safety, Facilities Management, Legal, Finance QUALIFICATION: Any bachelor's degree SKILLS & COMPETENCIES Understanding the industry, domain and market trends in which the POD operates. Ability to articulate a clear vision for the POD, align it with overall organizational goals, and develop strategies to achieve it. This includes translating high-level objectives into actionable plans for the team. Supporting, managing, and mentoring team members. Effectively manage and motivate team members, fostering a collaborative and high-performing environment. Excellent communication skills to keep the team informed, facilitate discussions, and provide constructive feedback. Facilitating clear and consistent communication within the POD and with external stakeholders Make timely and informed decisions, considering input from the team and stakeholders. Identifying and addressing technical and operational challenges that arise within the POD and take timely action on them and providing potential solutions A solid understanding of the technologies and tools used by the team. This allows for effective communication with technical members and informed decision-making. Providing technical guidance and expertise to the team, ensuring the use of best practices and adherence to technical standards. Build and maintain strong relationships with stakeholders, including other teams, management, and clients. Collaborate within the team and across other PODs or departments. Effectively manage time and prioritize tasks. Encourage new ideas, innovation and continuous improvement within the POD, seeking opportunities to optimize processes and enhance performance. This includes staying informed about industry trends and best practices. Development of team members and mentoring them. Commitment to continuous learning and development to stay up to date with industry trends and best practices. identifying individual needs, providing coaching and mentorship, facilitating skill-building opportunities, and creating a learning culture within the team. Identifying, understanding, and effectively engaging with all individuals or groups, effectively managing stakeholders, POD Leads can ensure that the POD's work is aligned with the needs of the organization and its various stakeholders, leading to greater success and positive outcomes. Responsible for generating accurate reports on screening metrics and day-to-day operations, this data allows POD to identify areas of strength and areas needing improvement. Should have hands-on experience in handling database tools such as Google sheets, MS Office.
About the Organization Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions: . Organizational Strategy . Assessment and Succession . Talent Acquisition . Leadership Development . Rewards and Benefits Visit kornferry.com for more information. Position Summary We currently have exciting and challenging opportunity available for experienced Recruitment Team Leaders to be part of our RPO Talent Acquisition team supporting one of the leading Technology organizations. Work location is Bangalore. Candidates should be comfortable working in the US shift (6 PM IST- 3 AM IST). Should be comfortable with hybrid working. Roles & Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their hiring needs and expectations. Ensure the team delivers recruitment services according to client SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Provide regular reports and updates to clients on recruitment progress, metrics, and challenges. Address client concerns and resolve recruitment-related issues promptly. Team Management and Development: Lead, motivate, and mentor the team. Assign recruitment tasks and responsibilities to team members based on their skills and workload. Monitor team performance, provide feedback, and conduct performance reviews. Ensure the team is following all internal and client required processes. Recruitment Operations: Collaborate with clients and internal stakeholders to develop and implement recruitment strategies. Oversee the development and implementation of effective sourcing strategies to attract qualified candidates. Ensure a positive candidate experience throughout the recruitment process. Utilize and manage Applicant Tracking Systems (ATS) to track candidate progress and generate reports. Ensure compliance with all relevant employment laws and regulations. Implement quality control measures to ensure the accuracy and efficiency of the recruitment process. Reporting and Communication: Provide regular reports to RPO management on team performance and recruitment progress. Maintain clear and consistent communication with clients, team members, and internal stakeholders. Escalate complex issues to RPO management as needed. Experience Minimum 10 years experience in recruitment, either in-house, client on-site, or in a recruitment organization with 3+ years as a People Manager. Proven experience in managing teams, providing coaching and development to junior staff, and ensuring high performance. Experience in Non- Technology hiring. Experience in managing client relationships in a timely, professional, and responsive manner, including setting and managing expectations and providing recommendations for improvement. Extensive experience in screening and interviewing candidates for senior-level and specialist roles, with competency-based techniques. Experience in creating and executing multi-channel sourcing strategies to meet client requirements and building talent pools for current and future needs. Proven track record in delivering high levels of client satisfaction, enabling clients to serve as references, and identifying opportunities for new business or expanding existing relationships. Skills & Competencies Recruitment domain knowledge: Strong understanding and extensive experience in the entire recruitment lifecycle. Stakeholder management: Ability to partner with the hiring manager to understand the hiring needs Team management: Ability to create a cohesive and collaborative team. This involves fostering trust, encouraging open communication, and promoting teamwork. Providing guidance, support, and development opportunities to team members. This includes coaching on specific recruitment skills, providing career advice, or helping team members develop their strength. Workload management: Distributing workload fairly and efficiently across the team to ensure that tasks are completed on time and that no one is overburdened. Strong verbal and written communication: Constructive communication with client, leaderships, support team, team members with clear and concise information to avoid any ambiguity. Technical proficiency: Proficiency in using software and tools for efficient project management, application tracking, database management, data analytics, stakeholder reporting etc. Escalation management and conflict resolution: Aptitude to anticipate potential challenges in day-to-day tasks and connect with stakeholders for a timely solution. Ability to address client escalation and provide action plans for short term and long-term resolution. This is a rare opportunity to become part of a high performing and growing team. If you have an interest in expanding your expertise in talent acquisition, please apply today!
J ob Title - Consultant/Senior Consultant - QA (TA) As a Quality Analyst you will work in collaboration with regional leaders and teams, you will develop and execute the Quality Assurance (QA) roadmap and plan. Leveraging your expertise, you will assess challenges, create solutions, and deliver exceptional experiences for both clients and internal teams. You will identify and mitigate risks, while driving opportunities to enhance operational excellence, foster strong partnerships, and promote continuous account evolution, ensuring positive outcomes. 1) Auditing recruitment processes to ensure they align with established SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and client-specific requirements. 2) Identifying errors and inconsistencies in the recruitment process and recommending corrective actions. 3) Identifying areas for process improvement and recommending changes to enhance efficiency and effectiveness. 4) Developing and implementing quality control measures to prevent future errors. Embed a governance framework to monitor and mitigate risks, ensuring compliance and data integrity through audits and spot checks. Roles & Responsibilities 1) Identify issues, analyze root causes, and work with leadership to implement solutions in collaboration with the account leadership. 2) Identify, track, and follow up on action plans from quality monitoring, escalating unresolved issues promptly. 3) Proactively address trends in aged requisitions and initiate hyper-care programs to resolve them. 4) Maintain up-to-date process manuals, process maps, and SOPs, ensuring they are easy to access and use. 5)Ensure strong document management and controls are maintained, including managing SharePoint structure and permissions. 6) Create and manage the QA roadmap and plan in collaboration with the KF account team, global QA, and client stakeholders. 7) Engage KF Centers of Excellence (CoEs) and global 8) QA to support and deliver on prioritized work in the roadmap. 9) Identify and manage project risks, dependencies, and issues, aligning with global QA and account leadership on project prioritization. 10) Ensure robust change management plans are in place and proactively identify improvement opportunities. Experience & Qualification 1) Minimum 5-9 years of experience in recruitment/QA/Ops. 2) Any bachelor's degree 3) Extensive experience in recruitment delivery, whether as a recruiter, sourcer, or leader, with a solid understanding of recruitment operations and project management. 4) Experience in both internal recruitment and RPO (Recruitment Process Outsourcing) environments is highly desirable. 5) Strong understanding of recruitment processes and best practices, with the ability to drive performance and ensure governance across a large, dispersed recruiting team. 6) Demonstrated experience in leading teams to meet operational goals and standards. Skills & Competencies 1) Proven expertise in project management and change management, with a successful track record of leading and implementing change initiatives in recruitment environments, ensuring continuous process improvements. 2) Extensive experience in identifying risks within recruitment operations and developing effective risk mitigation strategies to maintain smooth and compliant recruitment processes. 3) Strong ability to communicate observations, feedback, and improvements clearly, impartially, and constructively. Ensures feedback is actionable and delivered in a timely manner to all stakeholders. 4) In-depth knowledge of project Standard Operating Procedures (SOP), ensuring that feedback and quality analysis align with SOPs. Proactively ensures adherence to recruitment processes, minimizing errors and escalations. 5) Proven ability to provide guidance, support, and development opportunities to team members, including coaching on recruitment skills, process adherence, and continuous improvement initiatives. 6) Demonstrated desire to continuously evaluate and improve recruitment processes, driving efficiency and effectiveness while ensuring quality standards are met
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential. The Business Development Representative will be responsible for the lead generation process, from identifying and qualifying new prospects, to converting leads into opportunities. You will maintain tight collaboration with sales leaders and internal stakeholders on viable opportunities and account strategies. This role requires high-level execution in the beginning stages of the pipeline development and sales process. KEY RESPONSIBILITIES Proactively identify, contact, and cultivate new business opportunities using a combination of calling, emailing, and social media. Define clients underlying business needs, success criteria, and key performance indicators Develop and continually iterate target lists based on market research, collaboration with leadership, and feedback from work to date. Partner with sales team on interested prospects regarding key stakeholders, client information, and approach. Meet or exceed mutually aligned quarterly goals set by the leadership. Maintain a clear and detailed record of key sales data through Salesforce.com. Be accountable to the goals of qualified meetings, opportunities, and revenue. Delivers compelling and thought-provoking presentations that compel new and dormant clients to work with the company. Effectively aligns with leadership and Client Directors to ensure seamless transition of clients. Builds individual development plan to continue skill and knowledge growth PROFESSIONAL EXPERIENCE/QUALIFICATIONS 3+ years of lead generation and/or sales experience in a high-growth, complex business environment with emphasis on selling disruptive SaaS solutions, Human Capital Management, or related HR solutions and services to large, highly strategic corporations. Heavy preference for previous business development experience in the assessments niche. Experience with Salesforce and Microsoft CRM applications. Collaborative and excels in a team environment. Previous success in an Inside Sales or Business Development role generating leads from within a sales/sales enablement line of business is strongly preferred. Strong written, verbal communication, and presentation skills strong conceptual and analytical skills. Strong customer-centered selling skills. Exceptional prioritization and time management skills.
JOB SUMMARY: This role involves reviewing and screening a large number of resumes for various roles within the organization. The role requires attention to detail, analytical skills, and the ability to evaluate candidate qualifications against job requirements. ROLES & RESPONSIBILITIES: Screening & Candidate Evaluation Follow agreed client recruitment/ screening process for RPO or project recruitment delivery. Efficiently review and evaluate a high volume of resumes and applications against detailed job descriptions and required qualifications. Use competency success profiles to identify and differentiate candidates. Utilize Applicant Tracking Systems (ATS) to accurately record candidate information and screening outcomes. Apply predefined screening criteria and decision-making frameworks to determine candidate suitability. Identify candidates who meet minimum qualifications for further evaluation by recruiters or hiring managers. Maintain accurate and detailed records of screening activities and candidate status within the ATS. Candidate Data Management Ensure data integrity and confidentiality of all candidate information within the system. Maintain reports on screening metrics, candidate's application status, and screening efficiency. Document and maintain clear records of all screening activities and communications with candidates, contributing to a comprehensive audit trail. Accurately and promptly input and update candidate information into the applicant tracking system (ATS) or other designated databases, ensuring all fields are completed according to company standards. Continuous Improvement Identify and suggest process improvements to enhance screening efficiency and effectiveness. Stay updated on industry trends and best practices in resume screening and talent evaluation. Participate in training and development opportunities to enhance screening skills and knowledge. People and Culture Behaviors in line with values & supports positive team environment Self manages own performance and accepts responsibility for own learning Looks for opportunities to help others and contribute to broader business goals Attends, participates and collaborates in all relevant KF/KFI meetings, & initiatives. EXPERIENCE: Minimum 1-2 years of experience in recruitment, preferably in a high-volume environment. QUALIFICATION: Any bachelor's degree SKILLS & COMPETENCIES Experience with high-volume screening. Review and evaluate resumes and applications against job requirements to identify the best-fit candidates. Maintain consistent communication with team and managers throughout the screening process to ensure a positive experience Apt in gathering additional information, upskilling by seeking feedback, brainstorming to avoid escalations, encouraging new ideas and staying updated on industry trends and best practices. Ability to identify, analyze, and resolve challenges that come during the screening process, discrepancies in candidate information, and technical glitches ensuring a smooth and efficient screening process. Should understand the specific skills, knowledge and technical terms required for each role along with recent market trends. Proactively analyze information and provide solutions based on pre-defined criteria, involving assessing qualifications, skills, experience, etc. Should have hands-on experience in handling database tools such as Google Sheets, MS Office, ATS, and CRM dashboards. Responsible for generating accurate reports on screening metrics and day-to-day operations. Able to manage high-volume resume processing efficiently and effectively without compromising the quality. Collaborate closely with the Audit team, Managers, and Upper management to understand job requirements and screening processes. Participate in projects, training, and professional development opportunities to enhance skills and contribute to team success
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential. The mission for this role to engage and be the thought partner to Korn Ferry Digital's A&S clients in achieving measurable success through the effective adoption and usage of our solution. The Senior Director Customer Success Manager (CSM) manages a portfolio of high-value client accounts, responsible for targeted renewals, while also playing a team leadership role across the regional CSM team. As a senior team member, you will act as a thought partner to our A&S Commercial and Delivery leaders, develop/implement and model best practices, and contribute to consistent ways of working across accounts and geographies. KEY RESPONSIBILITIES Value Delivery & Client Management Identify and manage multi-threaded relationships across client stakeholders, with ongoing validation of their priorities and challenges. Be the connector to broader Korn Ferry teams. Create and maintain success plans, including clearly defined value drivers, timelines, and measures. For new clients, this will be in partnership with Digital Delivery in the first 60-90 Days. Be the thought partner to clients on leading practices, and the voice of customer to Product Teams. Drive product adoption and usage metrics to identify risks and opportunities. Ensure our digital solutions are embedded in our client's ways of working. Continued focus on value delivery by conducting quarterly business reviews, product roadmaps and innovations and other structured check-ins to ensure alignment and progress. Orchestrate internally to resolve issues and maintain service continuity. Growth and Expansion Leverage tools/tech including internal and external data/insights to find areas of expansion or growth across accounts, and as input to broader account and/or territory plans. Account expansion. Identify and qualify cross-Digital solution expansion opportunities. Engage client stakeholders in new entities within accounts (BU's, teams, geos, etc.), connecting relevant Korn Ferry Digital and Consulting teams. Grow renewals. In partnership with A&S Commercial Leader, own targeted contract renewals, with commercial renewal plans in place at T-12 with clients and ongoing business relevance discussions. Team Collaboration Lead by example in your client success engagement-setting standards for value measurements, x-team collaboration and client experience. Actively contribute to team discussions, onboarding, and training initiatives. Support cross-functional collaboration by representing CSM interests in working groups or projects. Process & Community Building Lead in fostering a sense of community among CSMs, regional and global, through knowledge-sharing and collaboration. In parallel, build and establish a APAC A&S client community of stakeholders through user group events, executive roundtables, etc.. Encourage shared ownership of client success across internal roles and functions. SKILLS & EXPERIENCE 8+ years in a customer-facing role such as Customer Success, Account Management, or Consulting Experience managing enterprise or global accounts in a matrixed organization Strong communication skills-able to engage executive-level stakeholders confidently Familiarity with CRM tools (e.g. Salesforce) and success metrics reporting Comfortable mentoring others and setting team norms through influence rather than hierarchy Background in HR tech assessment, SaaS, or consulting is preferred ABOUT YOU Experience: 8+ years in a client-facing role preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure. Strong communications skills . Capable of building trusted relationships. Able to engage executive level stakeholders confidently. Commercial Acumen: Demonstrated ability to construct value-based commercial proposals and pitches. Proven success engaging and orchestrating teams in large, complex enterprise clients and delivering against ambitious targets. Strategic Insight: Able to connect the dots across trends, signals, and customer needs to shape the future state of our client relationship. Success Frameworks/Methodology: Deep familiarity in using customer success and change frameworks, with a track record of instilling rigor in value delivery through aligned metrics. Data & Tech Fluency: Confident using analytics, insights, and tech/tools to drive decisions, coach teams, and execute strategy. Leadership: Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper-develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop and retain talent. SUCCESS IN THE ROLE LOOKS LIKE Self-starter who consistently deliver/exceed targets and thrives on taking on big challenges. Can operate at different altitudes - strategic, while at the same time can execute and deliver. Leads with purpose and develops a high-performing, engaged team in both informal or formal reporting lines. A learner who looks beyond the boundaries and takes on problem-solving collaboratively. Lead and role-model on what great cross-Korn Ferry collaboration looks like centred on customer value.
As a POD Lead you will play a critical role in shaping the recruitment strategy, ensuring a seamless candidate experience, and driving continuous improvement in our hiring processes. ROLES & RESPONSIBILITIES Stake Holder Management: Cultivate strong relationships with client, acting as a trusted advisor on all talent acquisition matters. Serve as the primary point of contact for stakeholders throughout the process, ensuring clear communication and proactive updates. Collaborate effectively with internal teams to ensure a seamless and aligned recruitment process. Proactively address stakeholder needs and concerns, providing solutions and ensuring a positive and collaborative experience. Req Intake Meeting: Lead and facilitate thorough requisition intake meetings with hiring managers to gain a comprehensive understanding of the role requirements, team dynamics, and ideal candidate profile. Proactively probe for key information beyond the basic job description, including essential skills, desired experience, cultural fit, and long-term impact of the role. Collaboratively define clear and measurable success metrics for the role with the hiring manager during the intake process. Provide expert advice and guidance to hiring managers on market realities, potential challenges, and effective sourcing strategies during the intake meeting. Document key insights and agreements from the intake meeting to ensure alignment and inform the development of targeted recruitment strategies. Team Leadership and Guidance: Fostering a collaborative and supportive team environment. Mentoring and coaching team members. Facilitating communication and resolving conflicts within the pod. Promoting knowledge sharing and continuous improvement. Technical Oversight & Advisory: Providing technical guidance and support to team members. Ensuring the team adheres to technical standards and best practices. Stay abreast of industry trends, competitor analysis, and talent availability to advise on effective recruitment strategies. Communication and Reporting: Communicating progress and issues of respective POD/Service Lines with stakeholders. Providing regular updates to management. Maintaining clear and concise documentation. JOB DETAILS: Role : POD Lead (Client Designation) Shift Timing : US Shift: 6:00 PM - 3:00 AM IST Work Mode : Hybrid ( 1-2 days WFO & 3-4 days WFH) EXPERIENCE: 8+ years of recruitment experience majorly supporting Non-IT hiring, with a proven track record in leading recruitment teams . Specialized in hiring for functions like Human Resources, Sales, Marketing , Trust & Safety, Facilities Management, Legal, Finance QUALIFICATION: Any bachelor's degree SKILLS & COMPETENCIES Understanding the industry, domain and market trends in which the POD operates. Ability to articulate a clear vision for the POD, align it with overall organizational goals, and develop strategies to achieve it. This includes translating high-level objectives into actionable plans for the team. Supporting, managing, and mentoring team members. Effectively manage and motivate team members, fostering a collaborative and high-performing environment. Excellent communication skills to keep the team informed, facilitate discussions, and provide constructive feedback. Facilitating clear and consistent communication within the POD and with external stakeholders Make timely and informed decisions, considering input from the team and stakeholders. Identifying and addressing technical and operational challenges that arise within the POD and take timely action on them and providing potential solutions A solid understanding of the technologies and tools used by the team. This allows for effective communication with technical members and informed decision-making. Providing technical guidance and expertise to the team, ensuring the use of best practices and adherence to technical standards. Build and maintain strong relationships with stakeholders, including other teams, management, and clients. Collaborate within the team and across other PODs or departments. Effectively manage time and prioritize tasks. Encourage new ideas, innovation and continuous improvement within the POD, seeking opportunities to optimize processes and enhance performance. This includes staying informed about industry trends and best practices. Development of team members and mentoring them. Commitment to continuous learning and development to stay up to date with industry trends and best practices. identifying individual needs, providing coaching and mentorship, facilitating skill-building opportunities, and creating a learning culture within the team. Identifying, understanding, and effectively engaging with all individuals or groups, effectively managing stakeholders, POD Leads can ensure that the POD's work is aligned with the needs of the organization and its various stakeholders, leading to greater success and positive outcomes. Responsible for generating accurate reports on screening metrics and day-to-day operations, this data allows POD to identify areas of strength and areas needing improvement. Should have hands-on experience in handling database tools such as Google sheets, MS Office.
JOB SUMMARY: This role involves reviewing and screening a large number of resumes for various roles within the organization. The role requires attention to detail, analytical skills, and the ability to evaluate candidate qualifications against job requirements. ROLES & RESPONSIBILITIES: Screening & Candidate Evaluation Follow agreed client recruitment/ screening process for RPO or project recruitment delivery. Efficiently review and evaluate a high volume of resumes and applications against detailed job descriptions and required qualifications. Use competency success profiles to identify and differentiate candidates. Utilize Applicant Tracking Systems (ATS) to accurately record candidate information and screening outcomes. Apply predefined screening criteria and decision-making frameworks to determine candidate suitability. Identify candidates who meet minimum qualifications for further evaluation by recruiters or hiring managers. Maintain accurate and detailed records of screening activities and candidate status within the ATS. Candidate Data Management Ensure data integrity and confidentiality of all candidate information within the system. Maintain reports on screening metrics, candidate's application status, and screening efficiency. Document and maintain clear records of all screening activities and communications with candidates, contributing to a comprehensive audit trail. Accurately and promptly input and update candidate information into the applicant tracking system (ATS) or other designated databases, ensuring all fields are completed according to company standards. Continuous Improvement Identify and suggest process improvements to enhance screening efficiency and effectiveness. Stay updated on industry trends and best practices in resume screening and talent evaluation. Participate in training and development opportunities to enhance screening skills and knowledge. People and Culture Behaviors in line with values & supports positive team environment Self manages own performance and accepts responsibility for own learning Looks for opportunities to help others and contribute to broader business goals Attends, participates and collaborates in all relevant KF/KFI meetings, & initiatives. EXPERIENCE: Minimum 1-2 years of experience in recruitment, preferably in a high-volume environment. QUALIFICATION: Any bachelor's degree SKILLS & COMPETENCIES Experience with high-volume screening. Review and evaluate resumes and applications against job requirements to identify the best-fit candidates. Maintain consistent communication with team and managers throughout the screening process to ensure a positive experience Apt in gathering additional information, upskilling by seeking feedback, brainstorming to avoid escalations, encouraging new ideas and staying updated on industry trends and best practices. Ability to identify, analyze, and resolve challenges that come during the screening process, discrepancies in candidate information, and technical glitches ensuring a smooth and efficient screening process. Should understand the specific skills, knowledge and technical terms required for each role along with recent market trends. Proactively analyze information and provide solutions based on pre-defined criteria, involving assessing qualifications, skills, experience, etc. Should have hands-on experience in handling database tools such as Google Sheets, MS Office, ATS, and CRM dashboards. Responsible for generating accurate reports on screening metrics and day-to-day operations. Able to manage high-volume resume processing efficiently and effectively without compromising the quality. Collaborate closely with the Audit team, Managers, and Upper management to understand job requirements and screening processes. Participate in projects, training, and professional development opportunities to enhance skills and contribute to team success
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential. The mission for this role to engage and be the thought partner to Korn Ferry Digital's A&S clients in achieving measurable success through the effective adoption and usage of our solution. The Senior Director Customer Success Manager (CSM) manages a portfolio of high-value client accounts, responsible for targeted renewals, while also playing a team leadership role across the regional CSM team. As a senior team member, you will act as a thought partner to our A&S Commercial and Delivery leaders, develop/implement and model best practices, and contribute to consistent ways of working across accounts and geographies. KEY RESPONSIBILITIES Value Delivery & Client Management Identify and manage multi-threaded relationships across client stakeholders, with ongoing validation of their priorities and challenges. Be the connector to broader Korn Ferry teams. Create and maintain success plans, including clearly defined value drivers, timelines, and measures. For new clients, this will be in partnership with Digital Delivery in the first 60-90 Days. Be the thought partner to clients on leading practices, and the voice of customer to Product Teams. Drive product adoption and usage metrics to identify risks and opportunities. Ensure our digital solutions are embedded in our client's ways of working. Continued focus on value delivery by conducting quarterly business reviews, product roadmaps and innovations and other structured check-ins to ensure alignment and progress. Orchestrate internally to resolve issues and maintain service continuity. Growth and Expansion Leverage tools/tech including internal and external data/insights to find areas of expansion or growth across accounts, and as input to broader account and/or territory plans. Account expansion. Identify and qualify cross-Digital solution expansion opportunities. Engage client stakeholders in new entities within accounts (BU's, teams, geos, etc.), connecting relevant Korn Ferry Digital and Consulting teams. Grow renewals. In partnership with A&S Commercial Leader, own targeted contract renewals, with commercial renewal plans in place at T-12 with clients and ongoing business relevance discussions. Team Collaboration Lead by example in your client success engagement-setting standards for value measurements, x-team collaboration and client experience. Actively contribute to team discussions, onboarding, and training initiatives. Support cross-functional collaboration by representing CSM interests in working groups or projects. Process & Community Building Lead in fostering a sense of community among CSMs, regional and global, through knowledge-sharing and collaboration. In parallel, build and establish a APAC A&S client community of stakeholders through user group events, executive roundtables, etc.. Encourage shared ownership of client success across internal roles and functions. SKILLS & EXPERIENCE 8+ years in a customer-facing role such as Customer Success, Account Management, or Consulting Experience managing enterprise or global accounts in a matrixed organization Strong communication skills-able to engage executive-level stakeholders confidently Familiarity with CRM tools (e.g. Salesforce) and success metrics reporting Comfortable mentoring others and setting team norms through influence rather than hierarchy Background in HR tech assessment, SaaS, or consulting is preferred ABOUT YOU Experience: 8+ years in a client-facing role preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure. Strong communications skills . Capable of building trusted relationships. Able to engage executive level stakeholders confidently. Commercial Acumen: Demonstrated ability to construct value-based commercial proposals and pitches. Proven success engaging and orchestrating teams in large, complex enterprise clients and delivering against ambitious targets. Strategic Insight: Able to connect the dots across trends, signals, and customer needs to shape the future state of our client relationship. Success Frameworks/Methodology: Deep familiarity in using customer success and change frameworks, with a track record of instilling rigor in value delivery through aligned metrics. Data & Tech Fluency: Confident using analytics, insights, and tech/tools to drive decisions, coach teams, and execute strategy. Leadership: Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper-develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop and retain talent. SUCCESS IN THE ROLE LOOKS LIKE Self-starter who consistently deliver/exceed targets and thrives on taking on big challenges. Can operate at different altitudes - strategic, while at the same time can execute and deliver. Leads with purpose and develops a high-performing, engaged team in both informal or formal reporting lines. A learner who looks beyond the boundaries and takes on problem-solving collaboratively. Lead and role-model on what great cross-Korn Ferry collaboration looks like centred on customer value.
J ob Title - Consultant/Senior Consultant - QA (TA) As a Quality Analyst you will work in collaboration with regional leaders and teams, you will develop and execute the Quality Assurance (QA) roadmap and plan. Leveraging your expertise, you will assess challenges, create solutions, and deliver exceptional experiences for both clients and internal teams. You will identify and mitigate risks, while driving opportunities to enhance operational excellence, foster strong partnerships, and promote continuous account evolution, ensuring positive outcomes. 1) Auditing recruitment processes to ensure they align with established SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and client-specific requirements. 2) Identifying errors and inconsistencies in the recruitment process and recommending corrective actions. 3) Identifying areas for process improvement and recommending changes to enhance efficiency and effectiveness. 4) Developing and implementing quality control measures to prevent future errors. Embed a governance framework to monitor and mitigate risks, ensuring compliance and data integrity through audits and spot checks. Roles & Responsibilities 1) Identify issues, analyze root causes, and work with leadership to implement solutions in collaboration with the account leadership. 2) Identify, track, and follow up on action plans from quality monitoring, escalating unresolved issues promptly. 3) Proactively address trends in aged requisitions and initiate hyper-care programs to resolve them. 4) Maintain up-to-date process manuals, process maps, and SOPs, ensuring they are easy to access and use. 5)Ensure strong document management and controls are maintained, including managing SharePoint structure and permissions. 6) Create and manage the QA roadmap and plan in collaboration with the KF account team, global QA, and client stakeholders. 7) Engage KF Centers of Excellence (CoEs) and global 8) QA to support and deliver on prioritized work in the roadmap. 9) Identify and manage project risks, dependencies, and issues, aligning with global QA and account leadership on project prioritization. 10) Ensure robust change management plans are in place and proactively identify improvement opportunities. Experience & Qualification 1) Minimum 5-9 years of experience in recruitment/QA/Ops. 2) Any bachelor's degree 3) Extensive experience in recruitment delivery, whether as a recruiter, sourcer, or leader, with a solid understanding of recruitment operations and project management. 4) Experience in both internal recruitment and RPO (Recruitment Process Outsourcing) environments is highly desirable. 5) Strong understanding of recruitment processes and best practices, with the ability to drive performance and ensure governance across a large, dispersed recruiting team. 6) Demonstrated experience in leading teams to meet operational goals and standards. Skills & Competencies 1) Proven expertise in project management and change management, with a successful track record of leading and implementing change initiatives in recruitment environments, ensuring continuous process improvements. 2) Extensive experience in identifying risks within recruitment operations and developing effective risk mitigation strategies to maintain smooth and compliant recruitment processes. 3) Strong ability to communicate observations, feedback, and improvements clearly, impartially, and constructively. Ensures feedback is actionable and delivered in a timely manner to all stakeholders. 4) In-depth knowledge of project Standard Operating Procedures (SOP), ensuring that feedback and quality analysis align with SOPs. Proactively ensures adherence to recruitment processes, minimizing errors and escalations. 5) Proven ability to provide guidance, support, and development opportunities to team members, including coaching on recruitment skills, process adherence, and continuous improvement initiatives. 6) Demonstrated desire to continuously evaluate and improve recruitment processes, driving efficiency and effectiveness while ensuring quality standards are met
About the Organization Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions: . Organizational Strategy . Assessment and Succession . Talent Acquisition . Leadership Development . Rewards and Benefits Visit kornferry.com for more information. Position Summary We currently have exciting and challenging opportunity available for experienced Recruitment Team Leaders to be part of our RPO Talent Acquisition team supporting one of the leading Technology organizations. Work location is Bangalore. Candidates should be comfortable working in the US shift (6 PM IST- 3 AM IST). Should be comfortable with hybrid working. Roles & Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their hiring needs and expectations. Ensure the team delivers recruitment services according to client SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Provide regular reports and updates to clients on recruitment progress, metrics, and challenges. Address client concerns and resolve recruitment-related issues promptly. Team Management and Development: Lead, motivate, and mentor the team. Assign recruitment tasks and responsibilities to team members based on their skills and workload. Monitor team performance, provide feedback, and conduct performance reviews. Ensure the team is following all internal and client required processes. Recruitment Operations: Collaborate with clients and internal stakeholders to develop and implement recruitment strategies. Oversee the development and implementation of effective sourcing strategies to attract qualified candidates. Ensure a positive candidate experience throughout the recruitment process. Utilize and manage Applicant Tracking Systems (ATS) to track candidate progress and generate reports. Ensure compliance with all relevant employment laws and regulations. Implement quality control measures to ensure the accuracy and efficiency of the recruitment process. Reporting and Communication: Provide regular reports to RPO management on team performance and recruitment progress. Maintain clear and consistent communication with clients, team members, and internal stakeholders. Escalate complex issues to RPO management as needed. Experience Minimum 10 years experience in recruitment, either in-house, client on-site, or in a recruitment organization with 3+ years as a People Manager. Proven experience in managing teams, providing coaching and development to junior staff, and ensuring high performance. Experience in Non- Technology hiring. Experience in managing client relationships in a timely, professional, and responsive manner, including setting and managing expectations and providing recommendations for improvement. Extensive experience in screening and interviewing candidates for senior-level and specialist roles, with competency-based techniques. Experience in creating and executing multi-channel sourcing strategies to meet client requirements and building talent pools for current and future needs. Proven track record in delivering high levels of client satisfaction, enabling clients to serve as references, and identifying opportunities for new business or expanding existing relationships. Skills & Competencies Recruitment domain knowledge: Strong understanding and extensive experience in the entire recruitment lifecycle. Stakeholder management: Ability to partner with the hiring manager to understand the hiring needs Team management: Ability to create a cohesive and collaborative team. This involves fostering trust, encouraging open communication, and promoting teamwork. Providing guidance, support, and development opportunities to team members. This includes coaching on specific recruitment skills, providing career advice, or helping team members develop their strength. Workload management: Distributing workload fairly and efficiently across the team to ensure that tasks are completed on time and that no one is overburdened. Strong verbal and written communication: Constructive communication with client, leaderships, support team, team members with clear and concise information to avoid any ambiguity. Technical proficiency: Proficiency in using software and tools for efficient project management, application tracking, database management, data analytics, stakeholder reporting etc. Escalation management and conflict resolution: Aptitude to anticipate potential challenges in day-to-day tasks and connect with stakeholders for a timely solution. Ability to address client escalation and provide action plans for short term and long-term resolution. This is a rare opportunity to become part of a high performing and growing team. If you have an interest in expanding your expertise in talent acquisition, please apply today!
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential. The Business Development Representative will be responsible for the lead generation process, from identifying and qualifying new prospects, to converting leads into opportunities. You will maintain tight collaboration with sales leaders and internal stakeholders on viable opportunities and account strategies. This role requires high-level execution in the beginning stages of the pipeline development and sales process. KEY RESPONSIBILITIES Proactively identify, contact, and cultivate new business opportunities using a combination of calling, emailing, and social media. Define clients underlying business needs, success criteria, and key performance indicators Develop and continually iterate target lists based on market research, collaboration with leadership, and feedback from work to date. Partner with sales team on interested prospects regarding key stakeholders, client information, and approach. Meet or exceed mutually aligned quarterly goals set by the leadership. Maintain a clear and detailed record of key sales data through Salesforce.com. Be accountable to the goals of qualified meetings, opportunities, and revenue. Delivers compelling and thought-provoking presentations that compel new and dormant clients to work with the company. Effectively aligns with leadership and Client Directors to ensure seamless transition of clients. Builds individual development plan to continue skill and knowledge growth PROFESSIONAL EXPERIENCE/QUALIFICATIONS 3+ years of lead generation and/or sales experience in a high-growth, complex business environment with emphasis on selling disruptive SaaS solutions, Human Capital Management, or related HR solutions and services to large, highly strategic corporations. Heavy preference for previous business development experience in the assessments niche. Experience with Salesforce and Microsoft CRM applications. Collaborative and excels in a team environment. Previous success in an Inside Sales or Business Development role generating leads from within a sales/sales enablement line of business is strongly preferred. Strong written, verbal communication, and presentation skills strong conceptual and analytical skills. Strong customer-centered selling skills. Exceptional prioritization and time management skills.
J ob Title - Consultant/Senior Consultant - QA (TA) As a Quality Analyst you will work in collaboration with regional leaders and teams, you will develop and execute the Quality Assurance (QA) roadmap and plan. Leveraging your expertise, you will assess challenges, create solutions, and deliver exceptional experiences for both clients and internal teams. You will identify and mitigate risks, while driving opportunities to enhance operational excellence, foster strong partnerships, and promote continuous account evolution, ensuring positive outcomes. 1) Auditing recruitment processes to ensure they align with established SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and client-specific requirements. 2) Identifying errors and inconsistencies in the recruitment process and recommending corrective actions. 3) Identifying areas for process improvement and recommending changes to enhance efficiency and effectiveness. 4) Developing and implementing quality control measures to prevent future errors. Embed a governance framework to monitor and mitigate risks, ensuring compliance and data integrity through audits and spot checks. Roles & Responsibilities 1) Identify issues, analyze root causes, and work with leadership to implement solutions in collaboration with the account leadership. 2) Identify, track, and follow up on action plans from quality monitoring, escalating unresolved issues promptly. 3) Proactively address trends in aged requisitions and initiate hyper-care programs to resolve them. 4) Maintain up-to-date process manuals, process maps, and SOPs, ensuring they are easy to access and use. 5)Ensure strong document management and controls are maintained, including managing SharePoint structure and permissions. 6) Create and manage the QA roadmap and plan in collaboration with the KF account team, global QA, and client stakeholders. 7) Engage KF Centers of Excellence (CoEs) and global 8) QA to support and deliver on prioritized work in the roadmap. 9) Identify and manage project risks, dependencies, and issues, aligning with global QA and account leadership on project prioritization. 10) Ensure robust change management plans are in place and proactively identify improvement opportunities. Experience & Qualification 1) Minimum 5-9 years of experience in recruitment/QA/Ops. 2) Any bachelor's degree 3) Extensive experience in recruitment delivery, whether as a recruiter, sourcer, or leader, with a solid understanding of recruitment operations and project management. 4) Experience in both internal recruitment and RPO (Recruitment Process Outsourcing) environments is highly desirable. 5) Strong understanding of recruitment processes and best practices, with the ability to drive performance and ensure governance across a large, dispersed recruiting team. 6) Demonstrated experience in leading teams to meet operational goals and standards. Skills & Competencies 1) Proven expertise in project management and change management, with a successful track record of leading and implementing change initiatives in recruitment environments, ensuring continuous process improvements. 2) Extensive experience in identifying risks within recruitment operations and developing effective risk mitigation strategies to maintain smooth and compliant recruitment processes. 3) Strong ability to communicate observations, feedback, and improvements clearly, impartially, and constructively. Ensures feedback is actionable and delivered in a timely manner to all stakeholders. 4) In-depth knowledge of project Standard Operating Procedures (SOP), ensuring that feedback and quality analysis align with SOPs. Proactively ensures adherence to recruitment processes, minimizing errors and escalations. 5) Proven ability to provide guidance, support, and development opportunities to team members, including coaching on recruitment skills, process adherence, and continuous improvement initiatives. 6) Demonstrated desire to continuously evaluate and improve recruitment processes, driving efficiency and effectiveness while ensuring quality standards are met