TEAM LEADER

About the Organization

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

. Organizational Strategy

. Assessment and Succession

. Talent Acquisition

. Leadership Development

. Rewards and Benefits

Visit kornferry.com for more information.

Position Summary

Candidates should be comfortable working in the US shift (6 PM IST- 3 AM IST). Should be comfortable with hybrid working.

Roles & Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, understanding their hiring needs and expectations.
• Ensure the team delivers recruitment services according to client SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Provide regular reports and updates to clients on recruitment progress, metrics, and challenges.
• Address client concerns and resolve recruitment-related issues promptly.

Team Management and Development:

• Lead, motivate, and mentor the team.
• Assign recruitment tasks and responsibilities to team members based on their skills and workload.
• Monitor team performance, provide feedback, and conduct performance reviews.
• Ensure the team is following all internal and client required processes.

Recruitment Operations:

• Collaborate with clients and internal stakeholders to develop and implement recruitment strategies.
• Oversee the development and implementation of effective sourcing strategies to attract qualified candidates.
• Ensure a positive candidate experience throughout the recruitment process.
• Utilize and manage Applicant Tracking Systems (ATS) to track candidate progress and generate reports.
• Ensure compliance with all relevant employment laws and regulations.
• Implement quality control measures to ensure the accuracy and efficiency of the recruitment process.

Reporting and Communication:

• Provide regular reports to RPO management on team performance and recruitment progress.
• Maintain clear and consistent communication with clients, team members, and internal stakeholders.
• Escalate complex issues to RPO management as needed.

Experience

• Minimum 10 years experience in recruitment, either in-house, client on-site, or in a recruitment organization with 3+ years as a People Manager.
• Proven experience in managing teams, providing coaching and development to junior staff, and ensuring high performance.
• Experience in Non- Technology hiring.
• Experience in managing client relationships in a timely, professional, and responsive manner, including setting and managing expectations and providing recommendations for improvement.
• Extensive experience in screening and interviewing candidates for senior-level and specialist roles, with competency-based techniques.
• Experience in creating and executing multi-channel sourcing strategies to meet client requirements and building talent pools for current and future needs.
• Proven track record in delivering high levels of client satisfaction, enabling clients to serve as references, and identifying opportunities for new business or expanding existing relationships.

Skills & Competencies

• Recruitment domain knowledge: Strong understanding and extensive experience in the entire recruitment lifecycle.
• Stakeholder management: Ability to partner with the hiring manager to understand the hiring needs
• Team management: Ability to create a cohesive and collaborative team. This involves fostering trust, encouraging open communication, and promoting teamwork. Providing guidance, support, and development opportunities to team members. This includes coaching on specific recruitment skills, providing career advice, or helping team members develop their strength.
• Workload management: Distributing workload fairly and efficiently across the team to ensure that tasks are completed on time and that no one is overburdened.
• Strong verbal and written communication: Constructive communication with client, leaderships, support team, team members with clear and concise information to avoid any ambiguity.
• Technical proficiency: Proficiency in using software and tools for efficient project management, application tracking, database management, data analytics, stakeholder reporting etc.
• Escalation management and conflict resolution: Aptitude to anticipate potential challenges in day-to-day tasks and connect with stakeholders for a timely solution. Ability to address client escalation and provide action plans for short term and long-term resolution.

This is a rare opportunity to become part of a high performing and growing team. If you have an interest in expanding your expertise in talent acquisition, please apply today!