Posted:22 hours ago| Platform: Shine logo

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Job Type

Full Time

Job Description

As an experienced customer service professional, you will be responsible for training and mentoring customer service staff. Your excellent communication, negotiation, and interpersonal skills will be crucial in resolving complaints and handling customer escalations effectively. Tracking key performance indicators (KPIs) and other metrics, providing necessary trainings, and creating required reports will be part of your daily responsibilities. Your problem-solving abilities will be put to the test in addressing various customer issues. Qualifications required for this role include a Graduation or Diploma. Please note that the additional details about the company were not provided in the job description.,

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