Mumbai, Maharashtra, India
Not disclosed
On-site
Full Time
Job Title: Ecommerce Head Location: Mumbai (work from office) Experience Required: 5+ years (minimum 3 years in ecommerce) Reports to: Founder Team Size: 2-3 Direct Reports Industry: Health & Personal Care Devices / Consumer Electronics Employment Type: Full-Time About Caresmith At Caresmith, we’re on a mission to redefine personal care in India through high-quality, innovative, and reliable personal care devices. From oral care to grooming and wellness, our products are trusted by thousands across the country. Role Overview We are looking for a dynamic and highly driven Ecommerce Head to lead and scale our presence across ecommerce and quick commerce marketplaces. This is a key leadership role, ideal for someone with deep expertise in ecommerce, a data-driven mindset, and a passion for consumer-centric growth. Key Responsibilities Marketplace Strategy & Management: Own and drive revenue and P&L for all ecommerce platforms (Amazon, Flipkart, Nykaa, etc.), with a strong focus on Amazon. Marketplace Expertise: Strategize and execute end-to-end account management on Marketplaces including promotions, A+ content, ads, pricing, listings, keyword optimization, and inventory planning. Quick Commerce Growth: Develop and execute plans to grow sales on emerging quick commerce platforms (Zepto, Blinkit, etc.). Identify the right product-market fit and ensure rapid execution. Marketing & Visibility: Collaborate with internal and platform teams to run influencer marketing & performance marketing campaigns, brand stores, and promotional events. Data & Market Research: Conduct deep competitive analysis and market research to identify product gaps and suggest new product launches based on consumer trends and demand. Cross-Functional Leadership: Work closely with internal teams—design, supply chain, and customer experience—to ensure seamless operations and exceptional customer satisfaction. Team Management: Lead and mentor a team of 2–3 members, ensuring productivity, ownership, and learning. Key Requirements Experience: Minimum 5 years of overall experience, with at least 3 years in ecommerce marketplace management. Proven track record of managing and scaling Amazon accounts. Industry Background: Experience working with brands in personal care, health & wellness, or consumer electronics. Experience in fashion, apparel, or jewellery will not be considered relevant. Skills: Strong analytical and problem-solving ability. Proficient in tools like Amazon Vendor/Seller Central, Flipkart/Seller Hub, ad platforms, etc. Excellent communication and negotiation skills. High ownership and ability to work in fast-paced, entrepreneurial setups. Mindset: Self-starter, high accountability, growth-oriented, and highly organized. What We Offer A chance to directly impact the growth of a consumer brand. Close collaboration with the founder and leadership team. High degree of autonomy and responsibility. Dynamic, fast-paced work environment. To Apply: Send your resume and a brief cover letter to careers@caresmith.co.in. Show more Show less
maharashtra
INR Not disclosed
On-site
Full Time
At Caresmith, we are a team of dedicated healthcare experts focused on establishing a network of superior personal health practices infused with cutting-edge technology. Our company is based in Mumbai, India, and we are deeply committed to enhancing the well-being of individuals by offering innovative solutions. As a Sr. Customer Care Executive at Caresmith India, located in Mumbai, you will be responsible for delivering outstanding customer support, ensuring high levels of customer satisfaction, addressing customer service inquiries, maintaining effective communication with customers, and providing support for sales activities. To excel in this role, you should possess a strong set of qualifications, including proficiency in customer support, customer satisfaction, and customer service skills. Additionally, excellent communication abilities, experience in handling customer inquiries and concerns, the capacity to work effectively within a team, strong problem-solving skills, keen attention to detail, and a background in customer-facing roles are essential. A Bachelor's degree in a relevant field is also required. If you are passionate about delivering exceptional customer service, contributing to the well-being of individuals, and working in a dynamic healthcare environment, we welcome you to consider joining our team at Caresmith.,
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