Customer Relationship Management Manager

Company Description

Welcome to Dam Good Fish, where innovation meets freshness. As pioneers in the industry, we’ve introduced the revolutionary concept of 'dam to table' to India, ensuring that every bite of our seafood is exceptional. We are committed to providing the finest selection of fish straight from the dam to your table. Experience the difference with Dam Good Fish.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Gurugram. The CRM Manager will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention. Daily tasks include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service. Additionally, the CRM Manager will work on market segmentation and collaborate with project management to drive continuous improvement.

Qualifications

• Strong Analytical Skills for data analysis and insights
• Excellent Communication Skills for effective customer interaction and team collaboration
• Experience in Sales and Market Segmentation
• Map and own the repeat customer journey
• Nudge and retain existing customers
• Build sustainable revenue streams from loyalty and retention
• Familiar with CRM platforms (WebEngage, MoEngage, etc)
• Proven ability to work in a fast-paced environment
• Bachelor's degree in Business Administration, Marketing, or related field
• Familiarity with CRM software and tools