Customer Relationship Management Manager

Job Title:

Location:

Industry:

CTC:

Role Objective

sales-focused CRM Manager from the automobile industry only

Key Responsibilities (Sales-Driven)

• Own

  revenue generation through CRM

  by driving

  cross-selling and upselling

  across existing customers.
• Identify

  high-potential customers

  , buying patterns, and opportunities to increase

  average order value

  .
• Support and push the sales team with

  product recommendations, schemes, and bundled offerings

  .
• Track and follow up on

  pending orders, lost sales, and repeat sales opportunities

  .
• Manage

  CRM executives and sales support team

  with clear

  sales targets and daily tracking

  .
• Prepare and analyze

  daily, weekly, and monthly MIS

  on:
• Sales performance
• Order conversion
• Cross-sell revenue
• Team productivity
• Ensure

  timely follow-ups on quotations, SO conversions, and collections

  .
• Coordinate with

  warehouse, logistics, and accounts

  to reduce order delays and revenue leakage.
• Handle

  key customer escalations

  with a commercial mindset.
• Drive

  process discipline

  to ensure no sales opportunity is missed.

Required Skills & Experience

• Mandatory:

  Experience in the

  automobile industry only

  .
• Strong product knowledge of

  four-wheeler spare parts and accessories

  .
• Proven experience in

  sales support, CRM-led selling, cross-selling, and upselling

  .
• Strong command over

  MIS creation, sales dashboards, and performance tracking

  .
• Minimum

  4–7 years of experience

  in CRM / Sales Operations / Auto Spare Parts sales support.
• Excellent skills in

  Excel, CRM systems, and data analysis

  .
• Strong follow-up, negotiation, and coordination abilities.

Preferred Candidate Profile

• Experience with

  auto spare parts distributors, dealerships, or aftermarket sales setups

  .
• Worked in

  target-driven, high-volume sales environments

  .
• Commercially smart, data-driven, and result-oriented.
• Immediate or short notice period preferred.

Compensation

• CTC:

  ₹4.0 LPA – ₹6.0 LPA
• Performance-linked incentives may be considered.