Customer Relationship Management Executive

About SUSPIRE

As ecology and the environment become critical aspects of modern luxury, Suspire has set about making sustainability affordable. Suspire is an e-commerce marketplace for sustainable lifestyle brands based out of India.

Our platform is more than just a marketplace, it is a lifestyle choice to be free of unsustainable forms of consumption whilst upholding individual expression. We are committed to this transition towards a responsible economy. Our choices determine the impact we have, and to us, such ‘choices’ lie in what we buy, what we wear and how we decide to express ourselves.

The role will entail:

• Following our SOP to handle customer emails/complaints
• Make COD verification calls, abandoned cart calls
• Keep a track on incoming messages on our chatbot
• Call loyal customers for exclusive offers
• Coordinate with brands regarding exchanges, returns, complaints
• Execute retention strategies - email and whats app - understand the tool and send campaigns basis segments.
• Help operations department as and when needed

Requirements:

• You must speak fluent English & Hindi
• You must understand and know how to operate MS Office properly
• You must have good communication and organisation skills
• Should be eager to learn about platforms such as Shopify, Big, Ship Rocket, etc.
• You must be able to multi - task and not be fazed by tight deadlines
• Punctuality and organisation is a must

Applicants are expected to start the effective immediately. Our office is in Vile Parle West, Mumbai.

We appreciate your interest in this position. We will review your application and get back to you as soon as possible.

Please reach out to swayam.doshi@suspire.in to know more.