Customer Relationship Management Executive

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Job Summary:

Junior Executive – CRM

Key Responsibilities:

• Assist the CRM team in managing customer interactions and resolving queries.
• Support in documentation, agreement preparation, and records maintenance.
• Coordinate with internal departments (sales, accounts, projects) for customer requirements.
• Update and maintain customer databases in CRM systems/software.
• Follow up with customers on payments, documents, and other requirements.
• Assist in scheduling site visits, handovers, and client meetings.
• Prepare customer reports and MIS for management review.
• Ensure timely and professional communication with customers.
  

Key Skills & Competencies:

• Strong communication and interpersonal skills.
• Good organizational and documentation abilities.
• Proficiency in MS Office (Excel, Word, Outlook).
• Knowledge of CRM tools/software is an advantage.
• Ability to handle customer concerns with patience and professionalism.
• Willingness to learn and grow in a customer-facing role.
  

Qualifications:

• Graduate in any discipline (MBA/BBA in Marketing/Customer Service preferred).
• 0–2 years of experience in CRM/Customer Service (real estate background is a plus).