Customer Relationship Management Consultant

As a CRM Executive, your primary responsibility will be to serve as the main point of contact for clients, fostering relationships and maintaining high levels of satisfaction throughout the property buying process. You will be leveraging CRM software to monitor customer interactions, handle documentation, and collaborate with sales, legal, and finance departments to ensure a transparent and efficient customer experience. - **Customer Interaction**: - Initiate communication with new customers via welcome calls and emails post-booking. - Respond promptly and professionally to client inquiries, feedback, and complaints through phone, email, and in-person meetings. - **Documentation and Administration**: - Maintain precise and current client records in the CRM system, including booking forms, KYC details, and other essential documentation. - Assist in the preparation and coordination of legal documents like sale agreements, builder-buyer agreements, and demand letters. - **Post-Sales and Operations**: - Manage all post-sales administration tasks, including bank loan documentation, legal formalities, and handover processes. - Collaborate with internal departments (sales, legal, accounts, project teams) to ensure seamless service delivery and prompt resolution of client issues. - Support customers throughout the possession process and ensure fit-out formalities are completed to their satisfaction. - **Database Management and Reporting**: - Utilize the CRM platform to record all customer interactions and monitor the customer journey. - Ensure data accuracy and integrity within the CRM system. - **Customer Engagement and Retention**: - Assist in planning and executing customer engagement activities such as site visits and special events. - Support initiatives for upselling and cross-selling to existing customers by showcasing new properties or services. **Qualifications**: - Bachelor of Business Administration (BBA) or a related field. - Prior internship experience in a customer-facing or real estate role is a plus. - Proficiency in MS Office, particularly Excel and Word, is essential. - Familiarity with CRM software (e.g., Salesforce, Zoho, etc.) is advantageous but not mandatory. - Knowledge of real estate documentation and RERA guidelines is beneficial. *Note: No additional company details were present in the provided Job Description.*,