Customer Relationship Management Consultant

Burckhardt Compression

5 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform:

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Skills Required

management crm support engagement power automate content powerapps troubleshooting security data documentation service flow html css javascript azure logic stability reliability

Work Mode

On-site

Job Type

Full Time

Job Description

The role of the Inhouse Consultant CRM is the administration and support of Dynamics 365 Customer Engagement and Power Automate / Power Apps used in the content of CRM and the support of users in the responsibility Area.

Key Responsibilities

Implement changes using customizations in the applications.
Create Power Automate and PowerApps in the context of Dynamics 365.
Monitor and maintain Applications in responsibility area.
Support users and 1st level support with troubleshooting the applications in the responsibility area (2nd level support)
Management of security roles
Data cleaning tasks
Documentation of administrative tasks
Participation in implementation projects

Education/ experience / languages:

B.E. in computer science or equivalent
At least 5 years in depth experience with CRM administration and support.
Good knowledge of Dynamics 365 (Sales, Field Service or Customer Service)
Knowledge of Power Platform (Power Automate Flow, Power Apps)
Ability to do OOTB customizations in Dynamics 365 (CRM, Field Service)
Good knowledge of HTML, CSS, XML
Experience with JavaScript in Dynamics 365
Knowledge of C# .NET
Knowledge with Azure Web Apps, Logic Apps, Function Apps
English (very good knowledge)

Special requirements

Driving change towards stability, reliability, innovation, renewal
Work in a structured way
Delivery orientation
Strong analytical skills and intercultural skills

Ability to work in international and virtual teams

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