Customer Relationship Executive

ABOUT US

Shipmozo is a cutting-edge Multi-Carrier ecommerce shipping Solution Company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major e-commerce platforms. With competitive rates, businesses can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority.

.

JOB RESPONSIBILITY

• Develop and maintain strong relationships with clients to understand their shipping needs and ensure their satisfaction.

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing support.

• Collaborate with internal teams to ensure timely and accurate delivery of shipping solutions.

• Monitor and analyze client activity to identify opportunities for improvement and growth.

• Provide clients with regular updates on shipping statuses, new services, and market trends.

• Gather and analyze feedback from clients to inform service improvements and innovations.

• Prepare and present reports on client activities, satisfaction levels, and potential risks to management.

• Assist in negotiating contracts and service agreements with clients.

• Stay up-to-date with industry developments and competitors to identify potential opportunities and threats.

• Contribute to the development and implementation of client retention strategies.Top of Form

SKILL REQUIRED TO BE SUCCESSFUL IN THIS ROLE:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.

• Proven experience as a Client Relationship Manager or in a similar role within the shipping or logistics industry.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to manage multiple clients and projects simultaneously.

• Proficiency in CRM software and Microsoft Office Suite.

.

WHY WORK WITH US:

• Fun-filled WORKPLACE.

• Amazing development and learning opportunities

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund

Schedule:

• Morning shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person