Customer Relationship Executive

Role Overview:

The Customer Relationship Executive (CRE) at Treet will be responsible for managing customer interactions, ensuring seamless communication between leads, dealers, and internal teams. The role involves handling customer queries, generating quotes, supporting sales activities, and tracking business development efforts. The ideal candidate must be proficient in CRM software, Excel, and possess strong tele-calling and problem-solving skills.

Duties and Responsibilities:

1. Lead Management & Follow-ups:

• Call and follow up with potential leads to convert them into customers.
• Maintain and update lead information in the CRM software.

2. Sales Support & Order Processing:

• Generate and share quotes with customers.
• Take and process sales orders efficiently.
• Connect potential customers with dealers for purchase fulfillment.

3. Customer Queries & Complaints Handling:

• Address and resolve customer inquiries and complaints promptly.
• Provide after-sales support and ensure customer satisfaction.

4. Dealer Interaction & Coordination:

• Engage with dealers to ensure smooth order fulfillment.
• Keep dealers informed about new products, pricing, and offers.

5. Business Development Coordination:

• Interact with business development personnel and track their activities.
• Provide necessary back-office support, including reports and customer data analysis.

6. Reporting & Administrative Support:

• Prepare and maintain reports on sales, receivables, and customer interactions.
• Ensure accurate documentation of communication and transactions.

Skills & Competencies:

• Proficiency in CRM software and Excel.
• Strong tele calling and communication skills.
• Ability to build and maintain customer relationships.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.