Customer Relationship Executive

Fitclub

2 years

0 Lacs

gurugram haryana india

Posted:5 hours ago| Platform:

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Skills Required

crm database engagement support monitoring reports analyze data retention strategies security marketing management service communication reporting analysis excel

Work Mode

On-site

Job Type

Full Time

Job Description

About FitClub

CRM Executive

Key Responsibilities

Manage and maintain the CRM system with accurate member and lead data.
Track inquiries, memberships, renewals, and follow-ups to ensure no lead or client is missed.
Support the sales team by assigning and monitoring leads through CRM.
Run member engagement campaigns (renewal reminders, offers, trial follow-ups, feedback, etc.).
Generate daily, weekly, and monthly reports on leads, conversions, renewals, and member retention.
Analyze member data to identify patterns, improve retention strategies, and reduce churn.
Work with the front desk, sales, and fitness teams to ensure a smooth member journey from inquiry to renewal.
Address member queries related to CRM updates, memberships, or communication.
Ensure data security and confidentiality of all member information.

Requirements

Graduate in Business, Marketing, or related field.
1–2 years of experience in CRM management, preferably in fitness, hospitality, or service industries
Good communication and interpersonal skills.
Strong reporting and data analysis skills (MS Excel proficiency required).
Customer-first mindset with problem-solving ability.

What We Offer

Career growth opportunities in a fast-expanding fitness brand.
Dynamic, energetic, and health-focused work environment.

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