Customer Relationship Executive

Role Description

This is a full-time on-site role for a CRE at BMW KUN Exclusive Telangana & AP located in Hyderabad. The CRE will be responsible for greeting and welcoming customers upon arrival, directing customers to the appropriate departments, managing customer inquiries and complaints, and providing a positive customer experience.

Qualifications

-Ensure that every customer is given proper attention and develop a personal rapport with the customer.

-Ensure that every customer is followed up post-enquiry/test drive/sales/complaint resolution, and feedback is recorded as per the defined intervals.

-Ensure accurate records are maintained for enquiry/test drive/delivery/complaint.

-Ensure 24-hour follow-up on enquiries.

-Act as a receptionist in the absence of the same and ensure BMW adequate Welcome, greeting, and hospitality.

- To be responsible for making outbound calls daily using the data provided.

- To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.

- Handling Appointments

- Managing and scheduling appointments for procedures

- To convert the calls to new business leads.

- To achieve agreed personal and departmental targets captured from the calling data provided.

- To inform potential clients of the company’s products and services.

- To use company databases to gain potential leads.

- To be proactive in identifying opportunities for new business.

- To input and maintain customer information into the company database.

- To ensure guest satisfaction at all times.

- Handle telephone queries.

- To build relationships with colleagues and clients.

- To deal with clients professionally at all times, aligned with our brand values.

- To ensure service is prompt, polite, and professional, standards are kept.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person