Posted:7 hours ago|
Platform:
On-site
Full Time
Primary Job Description To handle customer enquiries related to electrical products through calls, WhatsApp, email, and social media, and ensure smooth coordination from enquiry to order support.
Key Responsibilities • Attend incoming customer enquiries via phone, WhatsApp, website, and social media. • Understand customer requirements (product type, specification, quantity, delivery). • Share basic product information, catalogues, datasheets, and price details as per guidelines. • Coordinate with sales, technical, and dispatch teams for order-related updates. • Follow up on quotations, samples, and pending customer responses. • Maintain enquiry, quotation, and customer records in CRM / Excel. • Handle post-order communication such as delivery status and basic support. • Ensure professional and timely customer communication.
Skills & Qualification Requirements • Graduate / Diploma (Electrical preferred). • 1–3 year’s experience in customer support or front-office roles. • Basic understanding of electrical products and terminology. • Good communication skills in English and local language. • Comfortable handling WhatsApp Business, calls, and emails. • Knowledge of MS Excel, ERP/CRM systems is an advantage.
Job Type: Full-time
Pay: ₹8,848.36 - ₹27,456.40 per month
Work Location: In person
Kessey Technologies (P) Ltd.
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