Customer Relationship Executive

As a Customer Relationship Executive (Female), your role involves managing customer interactions, ensuring high satisfaction levels, and nurturing long-term relationships. You will be responsible for handling customer queries, providing product/service information, coordinating with internal teams, and supporting sales and retention initiatives to enhance the overall customer experience. Key Responsibilities: - Serve as the primary point of contact for customers through calls, emails, or in-person meetings. - Understand customer needs, respond promptly to queries, and ensure timely issue resolution. - Build and maintain positive relationships with existing and potential customers. - Follow up with customers to ensure satisfaction and encourage repeat business. - Assist the sales team in lead generation, client onboarding, and after-sales service. - Provide accurate product/service information to customers. - Coordinate with internal departments (sales, operations, accounts, etc.) for smooth customer service delivery. - Maintain and update customer databases, call logs, and feedback reports. - Track customer preferences and purchase history for personalized service. - Prepare periodic reports on customer satisfaction, feedback, and service quality. - Handle inbound/outbound calls and walk-in customers professionally. - Represent the company during client visits, meetings, and promotional events. - Ensure effective communication, maintain brand image, and etiquette. Required Qualifications & Experience: - Education: Graduate in any discipline (BBA / MBA preferred). - Experience: 14 years of experience in customer service, sales support, or client relations. - Industry Preference: Real Estate, Retail, Healthcare, Hospitality, Education, or Corporate Services. Key Skills & Competencies: - Excellent verbal and written communication skills. - Pleasant personality, good grooming, and professional demeanor. - Strong interpersonal and problem-solving skills. - Customer-focused attitude with patience and empathy. - Proficiency in MS Office and CRM tools. - Ability to multitask and manage time effectively. In this role, you will be entitled to benefits such as cell phone reimbursement, internet reimbursement, and Provident Fund. The work location for this position is in person. (Note: No additional details about the company were mentioned in the provided job description.),