Front Office Supervisor

Job Description

Job Overview: The Front Office Supervisor is responsible for overseeing daily operations at the front desk to ensure smooth check-in/check-out processes, excellent guest service, and proper coordination among front office staff. This role supports the Front Office Manager in training staff, handling guest concerns, and maintaining high service standards. Key Responsibilities: Supervise front desk operations including check-ins, check-outs, reservations, and guest inquiries. Ensure excellent customer service is delivered by all front office staff. Handle guest complaints and resolve issues promptly and professionally. Assist in training, scheduling, and monitoring the performance of front desk agents. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests. Verify accuracy of guest accounts, payments, and room assignments. Ensure front desk procedures comply with hotel policies and standards. Maintain updated knowledge of room availability, rates, and special promotions. Act as Manager on Duty when needed. Monitor and maintain cleanliness and organization at the front desk area. Qualifications: Diploma or degree in Hospitality Management or a related field. Minimum 2 years of experience in front office operations; 1 year in a supervisory role preferred. Strong communication and leadership skills. Proficient in hotel property management systems (e.g., IDS, Fidelio). Excellent problem-solving and multitasking abilities. Flexible with shifts, including nights, weekends, and holidays. Professional appearance and demeanor. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Provident Fund Schedule: Rotational shift Work Location: In person