Customer Relations Manager

Surya Capital HR Services Pvt. Ltd.

Location: Vaishali Nagar Jaipur.

Job Type: Full Time.

Role Description

We are seeking a dynamic and culturally adept Client Relationship Manager to build and maintain strong relationships with clients across diverse regions. This role requires extensive travel-both domestically and internationally-and fluency in multiple languages to effectively communicate with clients from various linguistic backgrounds. You will serve as the primary point of contact, ensuring client satisfaction, loyalty, and long-term partnership growth.

Key Responsibilities:

1. Act as the primary liaison for a diverse client base across industries like IT, BFSI, Pharma, Manufacturing, Telecom, and FMCG.

2. Build and maintain long-term relationships with key stakeholders, including C-level executives.

3. Communicate fluently in 4–5 languages to support regional and global client engagement.

4. Drive B2B sales and new customer acquisition through research, cold calling, meetings, and strategic deal closure.

5. Manage end-to-end key account activities including onboarding, solution delivery, and customer success.

6. Ensure client retention through upselling, cross-selling, renewals, and expanding existing accounts.

7. Conduct regular client satisfaction reviews and generate performance reports using CRM tools.

8. Travel nationally and internationally to meet clients, attend events, and represent the company.

9. Collaborate with internal teams to develop tailored solutions and improve customer experience.

10. Engage stakeholders to influence decision-making and accelerate business growth.

Requirements:

a. Bachelor's degree in Business, International Relations, Marketing, or related field

b. 2-5 years of experience in client relationship management, account management, or customer success

c. Willingness and ability to travel frequently, both domestically and internationally

d. Fluency in 4 to 5 languages (spoken and written) is required - [specify preferred languages if applicable]

e. Excellent communication, cultural sensitivity, and interpersonal skills

f. Strong organizational and multitasking abilities

g. Ability to work independently and collaboratively in a global team environment

Qualifications

• Customer Service and Client Relationship Management skills
• Experience in developing customer service policies and training staff
• Strong problem-solving and conflict resolution skills
• Excellent verbal and written communication skills
• Strong analytical skills for interpreting customer feedback and data
• Ability to coordinate with internal departments efficiently
• Experience in a customer-facing role is a plus
• Bachelor's degree in Business Administration, Communication, or related field