Customer Relations Manager

As a Customer Relations Manager at CADD Centre Training Services, your role will involve maintaining a positive relationship with clients, addressing customer service inquiries, resolving complaints, and ensuring customer satisfaction. You will be responsible for coordinating with other departments to enhance customer experience, managing client accounts, and conducting regular follow-ups with clients. Additionally, you will collect feedback and provide reports to continually improve services. Key Responsibilities: - Maintain a positive relationship with clients - Address customer service inquiries and resolve complaints - Coordinate with other departments to enhance customer experience - Manage client accounts and conduct regular follow-ups - Collect feedback and provide reports for service improvement Qualifications: - Excellent communication and interpersonal skills - Effective problem-solving and conflict resolution abilities - Experience in customer service or client management - Strong organizational and time-management skills - Ability to work independently and as part of a team - Bachelor's degree in Business Administration, Management, or related field - Proficiency in using customer relationship management (CRM) software is a plus - Prior experience in the training or education sector is advantageous,