Customer Relations Manager

As a CRM Executive for Post-Booking Operations at Propacity, you will play a crucial role in managing all customer-facing activities after booking confirmation. Your responsibilities will include handling agreement documentation, coordinating with internal and external stakeholders, and ensuring a seamless customer experience post-sale. To excel in this role, you should be highly organized, proficient in Excel, and possess excellent communication skills. Key Responsibilities: - Act as the primary point of contact for customers post-booking. - Coordinate and manage all agreement-related documentation (e.g., sale agreements, demand letters, allotment letters). - Maintain accurate and up-to-date records in Excel and the CRM system. - Liaise with legal teams, developers, and customers to ensure timely execution of agreements. - Proactively communicate with clients about pending actions, upcoming milestones, and required documents. - Resolve customer queries and ensure high satisfaction during the post-booking journey. Qualifications Required: - 3+ years of experience in real estate post-sales operations, customer service, or CRM roles. - Strong proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, etc. - Excellent verbal and written communication skills in English and any regional language if applicable. - High attention to detail and ability to manage multiple client records simultaneously. - Strong organizational and coordination skills. - Understanding of real estate agreements and documentation is a strong plus. If you choose to join Propacity, you will be part of a fast-paced proptech company that is revolutionizing the real estate industry in India. You can expect a competitive salary, performance bonuses, and opportunities for career advancement. Additionally, you will be part of a collaborative team culture that values innovation and customer obsession.,