Customer Relations Manager

Company Description

Figo Elevators specializes in providing high-quality, reliable, and safe elevator and lift solutions for both residential and commercial properties. Our expert team handles new installations, regular maintenance, and emergency repairs, ensuring smooth and efficient vertical transportation. We pride ourselves on exceptional customer service and cutting-edge technology. Our goal is to help you reach new heights with our top-notch lift solutions.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Bengaluru North. The Customer Relations Manager will be responsible for managing customer inquiries, resolving complaints, maintaining customer satisfaction, and ensuring efficient communication between the company and its clients. Daily tasks will include handling phone calls, emails, and face-to-face interactions, providing feedback to relevant departments, and developing strategies to improve customer relations.

Qualifications

• Strong interpersonal and communication skills
• Experience in handling customer inquiries and resolving complaints
• Ability to work in a fast-paced environment and manage time effectively
• Proficiency in CRM software and other customer service tools
• Experience in the elevator or related industry is a plus
• Bachelor's degree in Business, Communications, or a related field