SURYA CAPITAL HR SERVICE PVT LTD

Surya Capital HR Services Pvt. Ltd. Location: Vaishali Nagar Jaipur. Job Type: Full Time. Role Description We are seeking a dynamic and culturally adept Client Relationship Manager to build and maintain strong relationships with clients across diverse regions. This role requires extensive travel-both domestically and internationally-and fluency in multiple languages to effectively communicate with clients from various linguistic backgrounds. You will serve as the primary point of contact, ensuring client satisfaction, loyalty, and long-term partnership growth. Key Responsibilities: 1. Act as the primary liaison for a diverse client base across industries like IT, BFSI, Pharma, Manufacturing, Telecom, and FMCG. 2. Build and maintain long-term relationships with key stakeholders, including C-level executives. 3. Communicate fluently in 4–5 languages to support regional and global client engagement. 4. Drive B2B sales and new customer acquisition through research, cold calling, meetings, and strategic deal closure. 5. Manage end-to-end key account activities including onboarding, solution delivery, and customer success. 6. Ensure client retention through upselling, cross-selling, renewals, and expanding existing accounts. 7. Conduct regular client satisfaction reviews and generate performance reports using CRM tools. 8. Travel nationally and internationally to meet clients, attend events, and represent the company. 9. Collaborate with internal teams to develop tailored solutions and improve customer experience. 10. Engage stakeholders to influence decision-making and accelerate business growth. Requirements: a. Bachelor's degree in Business, International Relations, Marketing, or related field b. 2-5 years of experience in client relationship management, account management, or customer success c. Willingness and ability to travel frequently, both domestically and internationally d. Fluency in 4 to 5 languages (spoken and written) is required - [specify preferred languages if applicable] e. Excellent communication, cultural sensitivity, and interpersonal skills f. Strong organizational and multitasking abilities g. Ability to work independently and collaboratively in a global team environment Qualifications Customer Service and Client Relationship Management skills Experience in developing customer service policies and training staff Strong problem-solving and conflict resolution skills Excellent verbal and written communication skills Strong analytical skills for interpreting customer feedback and data Ability to coordinate with internal departments efficiently Experience in a customer-facing role is a plus Bachelor's degree in Business Administration, Communication, or related field

Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will be responsible for managing and resolving customer inquiries, ensuring customer satisfaction, and providing online support. Daily tasks include handling technical support issues, responding to customer queries via different channels, and maintaining accurate records of customer interactions. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Online Support skills Technical Support abilities Excellent communication and interpersonal skills Ability to manage and resolve conflicts Proficiency in using customer support software and tools Experience in a similar role is preferred Bachelor's degree in any discipline

Company details Role Description 🌟 **Job Opening: Customer Support Executive – International Voice / Tech Support** 📍 **Location:** Gurgaon 💰 **Salary:** ₹25,000 – ₹31,000 (Including PF) 🧑‍💼 **Experience:** Minimum 6 Months in International Voice Process / Tech S upport🕒 **Shift:** Rotational Shifts / Night S h ifts 💼 **About the Ro l e:**Are you passionate about helping people? Do you have a flair for solving problems with a smile? Join our dynamic customer support team and be the voice that builds trust with international clients! We're looking for **energetic, tech-savvy professionals** who can handle voice-based queries and deliver world-class sup p ort. 🚀 **Key Responsibiliti e s:*** 🎧 Handle inbound/outbound calls from international customers (US/UK /AUS).* 🛠️ Troubleshoot basic technical issues (software/hardware/i nternet).* 💬 Communicate clearly and confidently in English to resolve customer concerns.* 📈 Ensure high levels of customer satisfaction with timely res olutions.* 📝 Document interactions accurately in CRM systems.* 🤝 Collaborate with internal teams to escalate or resolve comple x issues.* 🕒 Meet performance metrics like AHT, CSAT, First Call Resolut ion, etc.🎯 **What We’re Lookin g For:*** ✅ Minimum **6 months experience** in **International Voice Process / Tech S upport**.* ✅ Excellent **verbal and written English communication* * skills.* ✅ Good understanding of basic troubleshooti ng steps.* ✅ Customer-focused with a positive, can-do attitude.* ✅ Willingness to work in **rotational/night shifts**.* ✅ Basic computer skills and familiarity with CR M tools.### 🎁 **What Yo u Get:*** 💵 **Attractive Salary** package (₹25K–₹31K inclu ding PF).* 📚 Paid training and upskilling support.* 🌍 International exposure and fast-track caree r growth.* 🏆 Work in a vibrant, supportive, and performance-driven cultu re.