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Levelx Micro
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Customer Relations Manager

Customer Relations Manager

Levelx Micro

0 years

0 Lacs

kochi kerala india

Posted:7 hours ago| Platform:

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Skills Required

retention service empathy resolve support crm upselling engagement strategies coordination management

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Customer Relations Manager who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will take ownership of customer relationships, ensuring satisfaction and retention by understanding client needs, resolving concerns, and proactively engaging with customers. You will also act as the voice of the customer within the organization, collaborating with internal teams to enhance service delivery and operational effectiveness.

Key Responsibilities

Manage end-to-end customer relations, ensuring a high level of satisfaction and long-term engagement.
Address customer issues and complaints with empathy and authority, providing timely and effective resolutions.
Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
Monitor customer feedback and trends to identify recurring issues and recommend actionable solutions.
Maintain detailed and accurate records of customer interactions, preferences, and support history using CRM tools.
Conduct regular follow-ups to ensure continuous customer satisfaction and prevent potential concerns.
Advocate for customer needs by conveying feedback to relevant departments and participating in service improvement initiatives.
Support upselling, retention, and customer engagement strategies in coordination with sales or account management teams.
Train and mentor junior customer support staff to ensure consistent, high-quality service.

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Customer Relations Manager